Independent Research Firm Recognizes Dialpad as a Challenger in Unified Communications As a Service (UCaaS)

SAN FRANCISCO, CA -- AUG 30, 2019 -- Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), today announced it has been positioned as a Challenger in The Forrester WaveTM: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019.

For the report, companies were evaluated based on 31 criteria. Forrester identified nine companies to research, analyze and score, and named Dialpad a challenger, noting that “Dialpad innovates with speech analytics and ease of deployment...”

Founded in 2011 with a goal of “Making Business Communications Great,” Dialpad is the only Voice Intelligence-powered, cloud-native business communications provider in the market. At its UCaaS core is Dialpad Talk, which includes cloud PBX functionality, video calling, group chat, messaging, and numerous off-the-shelf integrations. The full product suite includes Dialpad Talk, Dialpad Sell, Dialpad Contact Center and Dialpad UberConference, all of which provide businesses with a modern, secure and reliable communications platform to handle voice, video, messages and meetings across all devices.

The report recognizes that “Dialpad Talk is an easy-to-deploy and cost-effective UC service, which, coupled with its associated Dialpad UberConference service, provides good calling and meeting capabilities.” It also notes that last year’s “acquisition of TalkIQ allows it to innovate by applying speech analytics to call recordings for sales (Dialpad Sell), contact center (Dialpad Contact Center), and management reporting.”

“We are honored to be included in this report, which we believe is a validation of the innovation we bring to bear in the market. Dialpad is constantly finding ways to elevate communication tools to go beyond making the connection to making the conversations smarter for all,” said Craig Walker, CEO of Dialpad.

The Forrester WaveTM: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019 by Art Schoeller with Daniel Hong, Sara Sjoblom, and Peter Harrison, August 27, 2019

About Dialpad

Dialpad’s mission is to make business communications great. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad Talk, Dialpad Sell, Dialpad Contact Center and Dialpad UberConference, all powered by Voice Intelligence (ViTM). Today more than 60,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to be more productive. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Ventures, Section 32, Softbank, and Work-Bench.

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Penny Desatnik
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