Dialpad and SHI Partner to Deliver Modern Business Communications to Companies Across North America

Partnership enables leading technology solutions provider to add Dialpad’s pure-cloud based communications and collaboration platform to overall portfolio

SAN FRANCISCO, CA -- February 15, 2018 --Dialpad, the pure-cloud business communications provider, today announced that it is partnering with SHI, one of North America’s Top 10 largest IT solutions providers, and the largest female minority owned business in America with just over $7.5 billion in annual revenue. As part of the agreement, SHI will offer Dialpad’s pure-cloud based communications solutions to middle market and enterprise companies in North America.

As one of the nation’s largest solutions providers, SHI works to bring customers leading cloud solutions such as Microsoft’s Office 365, Amazon Web Services, and ServiceNow, serving as a trusted advisor to over 17,500 of the largest and most well-known brands in the world.

Dialpad replaces outdated desk phones and on-premise PBX equipment with a modern software-only solution that enables fast growth companies to instantly spin up offices and connect international teams across any device with Voice, Messaging, Video, and Meetings. With its seamless integration with Microsoft Office 365 and Salesforce, as well as Google’s G Suite, Dialpad enables companies to modernize their IT Stack to ensure collaboration and productivity for employees no matter where they work or live.

“Companies trust SHI to identify the best of breed solutions for them from all across the IT services spectrum,” said Josh Greene, General Manager, Business Development at SHI. “Adding Dialpad to our cloud solutions portfolio means that we can now offer a powerfully disruptive unified communications and collaboration suite to our customers. The leadership team at Dialpad and their impressive list of investors made our decision to partner with them very easy.”

The Dialpad and SHI relationship highlights the direction businesses in North America are going when it comes to selecting, deploying and managing cloud solutions.

“SHI is best in class when it comes to the ever-changing universe of IT solutions and managed services providers, especially in the fast-moving and expanding corporate sector,” said Mike Kane, Vice President of Channel Sales at Dialpad. “SHI has an unmatched ability to develop and deliver IT solutions that meet the unique needs of its customers. They have a proven track record of introducing modern technologies and we are very excited about partnering and redefining the business communications space.”

“The opportunity in UCaaS is very exciting to SHI as our customers are seeking expertise from us to help them move their phone systems to the cloud. We believe the Dialpad service is an easy and cost-effective way to do so,” said Brian Fritts, Manager of SHI’s Unified Communications and Collaboration team. “This shift in communications is a big decision and transformative for our customers, and we look forward to partnering with Dialpad to help them make the leap.”


Steady, sustained growth has allowed SHI to transform itself into a $7.5+ billion global provider of technology products and services, under the guidance of its current ownership since 1989. This growth has been a direct result of a highly-skilled and tenured sales force, backed by a dedicated team of software volume licensing experts, hardware procurement specialists and certified IT service professionals. In addition to being a leader in the industry, SHI continues to be an exemplary place to work and was ranked #117 on Forbes 2017 List of Best Mid-Size Employers.

About Dialpad

Dialpad is communications simplified for every business. Available on any device, anywhere, the services include voice, video, messaging and meetings. Dialpad is the only communications system built upon the Google Cloud Platform and is fully integrated with Microsoft Office 365 and Google G Suite. Over 50,000 customers and more than 65 percent of the Fortune 500 use Dialpad including Uber, Motorola Solutions, Xero, Betterment, PagerDuty, Stripe and Quora. Dialpad investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, Section 32, Softbank and Work-Bench. To learn more visit dialpad.com.


Andy Abramson

[email protected]