Legal Notice

Dialpad Notifies Individuals of Data Incident

Dialpad provides communications services to thousands of businesses, and those businesses use Dialpad to communicate with their customers and partners, including sending facsimile transmissions (faxes) that may contain personal information.

In July 2022, from Monday July 4 at 8:33 AM PDT to Wednesday July 6 at 9:33 PM PDT, a product update to the Dialpad’s fax service resulted in an error in how Dialpad’s user interface displayed the .pdf file containing the fax content. As a result of the error, instead of displaying the fax received for a given fax number, the most recently received fax was displayed. Consequently, for this brief period, some faxes may have been inadvertently displayed to Dialpad’s users that were not the intended recipients of the information. This was not the result of malicious action, and no other customer data was involved.

Dialpad immediately disabled fax service once the error was discovered. After the erroneous product update was reverted and steps taken to prevent such an error from occurring in the future, Dialpad re-enabled fax service without further issue. There is no evidence that any customer information has been misused.

Dialpad has directly contacted the admins of customers who could have been affected. If your company did not receive a notification, your Dialpad account was not impacted.

Dialpad mailed notification letters to affected individuals who Dialpad maintained information for on March 16, 2023. The letters included additional information about what occurred, outlined the specific personal information that could have been exposed for that individual, and provided a toll-free number that individuals can call to learn more about the incident. The call center can be reached at 1-866-674-8950 and is available Monday through Friday from 8:00 am to 5:30 pm Central time.

Dialpad is committed to ensuring the security of all information within its control, and is taking steps to prevent a similar event from occurring in the future. Dialpad sincerely regrets any inconvenience or concern that this matter may cause, and remains dedicated to ensuring the privacy and security of all information in our control.