Transparency Report – June 1, 2020 – December 31st, 2020

Dialpad’s stewardship of customer data is driven by our corporate value of “Do the Right Thing”. This means acting with integrity and ensuring all of our policies and procedures handle customer data and privacy with care.

The objective of this report is to inform you of the total volume of government requests for information received by Dialpad in the preceding six-month period; how Dialpad responded to the requests and how often Dialpad notified its users of the requests.

This is Dialpad’s first Transparency report, and we will continue to produce this report in six-month increments.

What government requests for user information did Dialpad receive?

Dialpad received 16 government data requests between June 1, 2020 and December 31st 2020.

What type of government requests for user information did Dialpad receive?

Of those requests (13) were subpoenas and 3 were search warrants.

Which countries issued government requests for information to Dialpad?

All the government requests originated in the United States of America.

What responses to government requests for user information did Dialpad provide?

Of the 16 requests, (3) were withdrawn by the requesting agency because they did not have a non-disclosure in place and did not want Dialpad to notify the customer in which case Dialpad voided the request.

All (3) search warrants included non-disclosure orders and therefore customers were not notified.

For the remaining (16) subpoenas, (6) included non-disclosure orders and (8) did not, in which Dialpad notified the customer.

Number of Requests Received Q3-Q4 2020Number of Requests Where Dialpad Provided Customer Contact Information and/or Additional InformationNumber of Requests Withdrawn by Agency Based on Dialpad Disclosure Policy
16133