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From Manual to Automatic: Dialpad's New Ai-Powered QA Scorecards

Learn how Dialpad QA Scorecards can simplify call grading for agents and improve quality assurance with better coaching.


Are you a contact center admin or supervisor looking for a more efficient way to grade agents' calls?

Learn how Dialpad’s new Ai QA Scorecards can simplify call grading for supervisors, improve quality assurance, and empower agents with more consistent coaching.

Join Liz Fox, Senior Product Manager at Dialpad, for a walkthrough on how these Ai Scorecards work and learn how to:

Set up with Dialpad Ai and start tracking your agents’ performance
Grade calls faster with Dialpad Ai copiloting
Share clearer feedback with agents in real-time
And more…

See you there as Dialpad’s 12 months of Ai continues!


Liz Fox

Liz Fox

Senior Product Manager