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Contact Center Update Webinar: See Your Agents Like Never Before

A preview of the Dialpad Contact Center Agent States Behavior update. Find out what’s changed, why you’ll benefit from the enhancements, and how to get the most from the new reporting capabilities.


You’ll learn how to:

• Prioritize Contact Center calls over all others.
• Benefit from the new Ring No Answer and Rejected Agent States.
• Enable agents to handle other calls outside of the Contact Center.


Liz Fox

Liz Fox

Senior Product Manager