Forethought Agatha Integration

At her core, Agatha performs three important business functions.

1. With Solve…Agatha provides customers with the business intelligence they need where and when they need it. Through email, web-form and chat, Solve answers simple and more complex/long-form customer questions. When more complex answers are needed, or live voice agent assistance is required, Agatha integrates with Dialpad for a seamless hand-off to a live voice agent.
2. With Triage…Agatha provides continuity in the customer journey where immediate answers are insufficient and gives agents the context they require. Triage, provides the heavy lifting in ticket tagging, routing, insight, and escalation within the help desk to the right agent.
3. With Assist…Agatha leverages true AI to capture business intelligence across the organization, in brand context and form, accessing data where it resides…allowing agents access to the full extent of enterprise content to resolve and support customers.