Chorus provides a simple, scalable solution to capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behavior changes, and deliver bottom line impact.

Chorus integrates with Dialpad so you can leverage all of Chorus's functionality (automatic transcription, theme detection, commenting, and more!) for your team's cold calls. The integration will allow Chorus to import your team's conversations, so Chorus can your analyze calls.

Key Features:

• Deeply Understand What Drives Performance

  • Quickly identify what top performers do differently so you can replicate winning behaviors across the entire team.

• Never Lose Momentum

  • Gain unparalleled Relationship Intelligence to keep your deals moving forward, fast—allowing you to put the “R” back in your CRM.

• Remove the Guesswork

  • Proactively enable managers to impact outcomes. Quickly pinpoint areas of improvement and measure progress over time to uplevel your team's performance.

• Coaching Done Right

  • Help your team win more by learning who needs coaching and what skills need to be developed based on real customer interactions. Track quantifiable improvements over time, and prove the impact of your programs.

• Make Better Strategic Decisions

  • Give every part of your organization first-hand access to your customer's voice to drive outside-in thinking. Easily share insights and questions with Product, Marketing, and the C-Suite to get to your desired outcomes faster.

How Dialpad Integrates with this App:

The Chorus.ai integration is available as a CTI in the Chorus.ai environment.