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Consolidate your support team’s time off, PTO, sickness and HR data into your WFM schedule with Dialpad WFM’s ADP Workforce Now integration. All your team’s time, all in one place.

ADP Workforce Now is a leading cloud-based human capital management (HCM) solution. Many support teams and call centres choose ADP Workforce Now to manage various aspects of their workforce, including payroll processing, HR administration, talent management, time and attendance tracking, benefits administration, and compliance management.

Dialpad WFM seamlessly integrates with ADP Workforce Now to consolidate your support team’s PTO and time off into your schedules, giving full visibility over shrinkage and utilization.

Key Features:

Shift Planning

• Seamlessly schedule around ADP time off Dialpad WFM syncs time off bookings directly into your schedule from ADP Workforce Now. Whether it’s planned time off, public holidays or unexpected sick days, with Dialpad WFM you can enjoy full visibility over your team’s time.

Reporting

• Combine schedule and ADP data to accurately track shrinkage Dialpad WFM consolidates all data on your team’s time, including time off synced from ADP Workforce Now, to give you one clear overview of both your internal and external shrinkage.

Real-time management

• Make real-time management easy with ADP data.By syncing ADP Workforce Now data in real-time, managers have enhanced visibility over who’s called out sick, making it easier to adapt and find cover for key channels or tasks. Dialpad WFM makes it easy to see where everyone in your team is and within a click of a button, redeploy them to new tasks to cover your queues.