Plans & Pricing

  • Unlimited calling in US & Canada
  • Unlimited SMS, MMS, and group texting in US & Canada
  • Unlimited conferencing with up to 10 participants
  • HD video calling
  • Single Sign-On (SSO)
  • All softphones included
  • Polycom & Obihai phones supported
  • Free Company Main Line & Virtual Receptionist
  • Dialpad Everywhere
  • Basic analytics
  • G Suite
  • Office 365
  • FAQ and email support
  • Chat
  • Voice Intelligence
SeeHide Features
  • Unlimited calling in US & Canada
  • Unlimited SMS, MMS, and group texting in US & Canada
  • Unlimited conferencing with up to 10 Participants
  • HD video calling
  • Single Sign-On (SSO)
  • All Softphones included
  • Polycom & Obihai phone supported
  • Free Company Main Line & Virtual Receptionist
  • Dialpad Everywhere
  • Custom analytics
  • International offices in 40+ countries
  • Automatic recording
  • Voicemail Transcription
  • Enterprise SLA
  • Admin APIs
  • G Suite
  • Office 365
  • Salesforce
  • Zendesk
  • ServiceNow
  • SAML/SCIM
  • FAQ and email support
  • Chat
  • 24/7 phone support
  • Voice Intelligence
  • Unlimited offices supported
  • Holiday Hour Routing
SeeHide Features
COMPARE PLANS
Unlimited calling in US & Canada
GSuite & O365 Integration
Multiple offices supported
International numbers
Salesforce Integration
SCIM Provisioning
Phone support
24/5
24/7
THE BASICS
Local & Toll-Free numbers
Unlimited SMS, MMS, and group texting in US & Canada
Call Forwarding
Call controls (Transfer, Hold, Mute, etc.)
HD video calling
Call Waiting
Voicemail Greeting
International offices in 40+ countries
CALL ROUTING
Automated System Greeting
Operator routing (Round Robin, Fixed Order, etc.)
Simultaneous Ring
Customizable hold music
Dial by Name Directory
Hold Queues
Holiday Hour Routing
USER PRODUCTIVITY
Real-Time transcription
Voicemail transcription
Audio Snippets
Shareable Post Call Summaries
Action Items
Automatic transcript logging (Salesforce, ServiceNow, Zendesk)
MESSAGING & COLLABORATION
Unlimited conferences with UberConference Free (up to 10 participants)
SMS & MMS
Group messaging
Chat
REPORTING
Real-time Call Analytics
advanced
custom
Call History
Automatic recording
Admin APIs
INTEGRATIONS
G Suite
Office 365
Dialpad Everywhere
LinkedIn
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce1
ServiceNow
Slack
Okta
Zapier
RELIABILITY & SECURITY
Single Sign On (SSO)
Failover numbers
SCIM (Lifecycle Management) Provisioning
Enterprise SLA
APP SUPPORT
Web Based Admin Portal
Mac
Windows
iOS
Android
Chrome
Desk Phones
SUPPORT
Help Center and email support
Chat
Phone support
24/5
24/7

License Minimums: Standard - 1, Pro - 3, Enterprise - 100

Frequently Asked Questions (FAQ)

Can I use a desk phone with Dialpad? +

Absolutely. While many customers find that they can reduce their need for physical desk phones with our soft phone and mobile apps, Dialpad does support a wide variety of SIP-based phones. Interested in purchasing directly from Dialpad? Reach out to our sales team to learn more about hardware, functionality, and pricing.

Can I use Dialpad internationally? +

You can place your calls with Dialpad all over the world. Our international rates are some of the lowest in the industry. Please contact our Sales Team if your company has international teams that need a phone service.

How much does a toll-free number cost? +

If you're looking for toll-free numbers for lines like Sales and Support, you can add as many as you want. Toll-free numbers cost $5/month, plus $.02/minute.

How do I pay? +

We accept all major credit cards. You will be charged on a month-to-month basis. If you'd like to be invoiced instead, contact the Dialpad Sales Team.

Am I signing up under a contract? +

You have a choice in pricing options with Dialpad. Depending on your business needs, you can dictate the terms and choose between our month-to-month or annual contract plan. We believe you’ll love Dialpad so much that you’ll be interested in saving even more money with the annual plan. With the month-to-month option, you have the flexibility to cancel at any time.

  • Phone and VoIP audio
  • Number of Participants
  • Unlimited Conferences
  • Screen and Document Sharing
  • Call Recording
  • HD Quality Audio
  • Mobile Apps
  • Custom Call-In Number (US and CA)
  • No Audio Advertising when Joining
  • Analytics
  • International Access in 50+ Countries
  • Dial Out to Add Guests to a Call
  • Upload Custom Hold Music
  • Toll-free Number ($10 more)
  • Team Management Portal
SeeHide Features
COMPARE PLANS
Phone and VoIP audio
PINs Required
No PINs Required
Number of Participants
10
100
Unlimited Conferences
Screen and Document Sharing
Call Recording
HD Quality Audio
Mobile Apps
Custom Call-In Number (US and CA)
No Audio Advertising when Joining
Analytics
International Access in 50+ Countries
Dial Out to Add Guests to a Call
Upload Custom Hold Music
Toll-free Number ($10 more)
Team Management Portal

Frequently Asked Questions (FAQs)

How many people can be on the call at once? +

Every free account starts with 10 caller maximum size, UberConference Business gets you up to 100 participants per conference.

What do I need to use it? +

Nothing special required. You can dial into your UberConference with any phone, like other audio conference services. To schedule calls and use all the visual features, log in from any computer or Internet-connected device with a browser. The Chrome App and Android app allows for better controls and experience.

Where is UberConference available? +

Currently UberConference is available in the US for US phone numbers, but you may dial into any conference using any phone from anywhere in the world. International access numbers are available for Business accounts.

THE BASICS
Local, International and Toll-Free Numbers
Unlimited Local Inbound Calling
Unlimited Outbound Calling (Fair Use Policy)
Customized Greetings
Call Forwarding
Custom Voicemail Greeting
SMS, MMS, and Group Messaging
CALL ROUTING
Hold Queues
In-Queue Callback
Automated System Greeting
Custom Ring Durations
Round Robin, Fixed Order, & Longest Idle
Customizable Hold Music
Open & Closed Business Hour Routing
MONITORING & REPORTING
Real-time Dashboards & Alerts
Real-Time Customer Sentiment
Real-Time Call Transcription
Real-Time Call Monitoring (Listen In, Barge, Take Over)
Historical Analytics
Automatic Call Recording
Web Call History
API & Webhooks
Custom Reporting
SCIM Provisioning
AGENT & SUPERVISOR PRODUCTIVITY
Real-Time Call Transcription
Real-Time Recommendations
Shareable Post Call Summaries
SMS between Agent and Supervisor
Audio Snippets
Manual Notes
Automatic logging to Salesforce
Automatic logging to ServiceNow
Automatic logging to Zendesk
Action Items
CUSTOMER SUPPORT
Chat
Email
Knowledge Base
Community Forum
Phone Support
24/5
24/7
APP & DEVICE SUPPORT
Web Based Admin Portal
Mac
Windows
Chrome
iOS
Android
Desk Phones
Softphones
APIs & INTEGRATIONS
Salesforce Service Cloud
G Suite
Office 365
Zendesk
ServiceNow
LinkedIn
Slack
Okta
Zapier

*Except toll-free numbers. Regular numbers fall within a fair use policy of 3,000 outbound minutes, calculated as an average across all Dialpad Support users.

Frequently Asked Questions (FAQs)

What type of analytics do I get access to? +

Both Pro and Enterprise plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

How does Dialpad Support help with agent coaching and onboarding? +

Managers can coach and monitor agent performance with features like Listen In, Barge In, and Take Over. Additionally, our Voice Intelligence technology dislplays how customers are feeling in real-time with sentiment analysis and live call transcription. Real-time recommendations prompt agents with steps to follow for common questions that arise in customer calls as they happen.

Is there a per minute charge for calls? +

Dialpad Support comes with unlimited domestic calls. Fair use policy applies to outbound calls, which is averaged at 3,000 minutes per agent across the account. Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.

What integrations are available with Dialpad Support? +

Dialpad Support natively integrates with other cloud-based tools like Zendesk, Slack, Salesforce Service Cloud, ServiceNow, and more.

Do I have to purchase an annual contract? +

Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option as they provide a discount from our regular pricing.

What type of support is included with my account? +

Pro plans get access to 24/5 phone support, while Enterprise plans get 24/7 phone support and an Enterprise SLA. We also have a comprehensive set of articles on our help center at help.dialpad.com.

THE BASICS
Direct lines for all reps
Local, international and toll-free numbers
Unlimited local inbound calling
Unlimited outbound calling (fair use policy)
Customized greetings
Call ID and history
Call forwarding
Call controls (transfer, hold, mute etc)
Local and international offices
International numbers
Custom voicemail greeting
SMS, MMS, and group messaging
UberConference Business license
CALL ROUTING
Call queues
25 call queues
Unlimited call queues
Queue callback
Call parking
Automated system greeting
Custom ring durations
Round robin, fixed order and longest idle
Skills based routing
Customizable hold music
Open & closed business hour routing
Outbound local presence to match a prospect’s area code
MONITORING & REPORTING
Real-time sales coaching
Real-time call monitoring (listen-in, barge, take over)
Real-time analytics
Historical analytics
Real-time customer sentiment
Automatic call recording
Custom recording rules
Call history
API & webhooks
Custom reporting
SCIM provisioning
VOICE INTELLIGENCE
Real-time call transcription
Real-time recommendations
Live call sentiment analysis
Shareable post-call summaries
SALES REP & SUPERVISOR PRODUCTIVITY
Real-time messaging between agent and supervisor
Transcript snippets
Post-call transcription
Action items
Voicemail Drop
Automatic syncing and logging to Salesforce
Call Dispositions
RELIABILITY
Global data centers and connectivity
Failover numbers
Built on GCP
Enterprise SLA
CUSTOMER SUPPORT
Chat
Email
Knowledge base
Community forum
Phone support
24/5
24/7
APP & DEVICE SUPPORT
Web-based admin portal
Mac
Windows
Chrome
iOS
Android
Desk phones
Softphones
APIs & INTEGRATIONS
Salesforce Sales Cloud
G Suite
Office 365
LinkedIn
Slack
Zapier

*Except toll-free numbers. Regular numbers fall within a fair use policy of 3,000 outbound minutes, calculated as an average across all Dialpad Sell users.

Frequently Asked Questions (FAQs)

What coaching features are available with Sell? +

With Dialpad Sell, Managers can coach and monitor their reps with features like Listen In, Barge In, and Take Over. Additionally, with our Voice Intelligence technology, Managers are able to know how the call is going in real-time with sentiment analysis and call transcription, as well as empower reps with key information the moment that they need it through Real-Time Recommendations.

Is there a per minute charge for calls? +

Every Dialpad Sell package comes with unlimited domestic calls. Fair use policy applies to outbound calls, which is averaged at 3,000 minutes per rep across the account. Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.

What integrations are available with Dialpad Sell? +

Dialpad Sell syncs seamlessly with Salesforce so your calls, voicemails, recordings, and transcripts are organized and easy to find. We also integrate with popular apps and tools such as G Suite, Office 365, LinkedIn and Slack.

What real-time reporting do you offer? +

Both Pro and Enterprise Dialpad Sell plans offer real-time dashboard with metrics for inbound and outbound calls, individual rep metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

Do I have to purchase Dialpad Sell on a contract? +

Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option, as you lock down the same rate for the duration of your contract, along with a discount from our regular pricing.

What type of support is included with my account? +

Pro plans get access to 24/5 phone support, while Enterprise plans get 24/7 phone support and Enterprise SLA. We also have a wide range of help center articles available at help.dialpad.com