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Dialpad’s PolyAI integration enables businesses to deliver fast, scalable customer support through conversational Ai voice agents. Calls are routed directly to PolyAI’s virtual agents, where routine inquiries are resolved without human intervention. When a live agent is needed, calls are seamlessly transferred to a Dialpad user ensuring a smooth, intelligent escalation path. 

This integration helps reduce call center load, lower costs, and provide faster, more consistent support during high-volume periods.

• Conversational Ai voice agents: Handle routine and complex customer inquiries with natural, human-like dialogue.

• Seamless call routing: Calls are sent directly to PolyAI virtual agents for a frictionless experience.

• Intelligent escalation: Calls transfer smoothly to Dialpad agents when human assistance is needed.

• Operational efficiency: Reduce agent workload and improve resolution speed without sacrificing service quality.

• Scalable support: Maintain performance and customer satisfaction even during peak call volumes.

To enable this integration, customers must have a PolyAI account. Dialpad Professional Services is then required to complete the integration. Please contact your CSM if you’re interested in integrating PolyAI.