Embracing an AI-powered customer experience

Contact centers can’t afford to fall behind with AI—and you don’t need a mature toolbox to start. In State of the contact center 2025: Embracing an AI-powered customer experience, Dialpad presents survey findings from 500+ agents and supervisors, 52% of which are already using AI-driven call summaries to directly improve customer satisfaction. 

You’ll learn how to:

• Navigate the human-AI spectrum to maintain empathy without sacrificing efficiency.

• Break your “hourglass org” bottleneck by targeting high-impact processes with AI.

• Become AI literate—95% of agents already use AI, but only 40% use it optimally.

This is your roadmap to higher CSAT, leaner operations, and a future-ready contact center.