When EHRs Create Friction, Care Suffers. Dialpad’s New Integrations Close the Gap.

The healthcare industry is evolving, driven by rising patient expectations and the demand for digital engagement. Despite billions spent on digital transformation, healthcare's dirty secret remains: care teams are still stuck toggling between five different screens just to answer one patient call. That ends now.

We believe better communication means better care. That’s why we’re investing in purpose-built healthcare solutions that unify conversations, patient data, and AI, helping clinicians and administrators spend less time managing technology and more time focusing on people.

The future of patient communications is unified, intelligent, and built to transform how care teams connect—and it’s here now.

Every second matters in healthcare

A patient calls about their medication. Your team opens three different apps, clicks through four screens, and asks the patient to repeat their birthday twice. Meanwhile, the patient wonders why their bank knows more about them than their healthcare provider does. This is the reality most contact centers live with every day, and it shouldn't be.

Here's what most EHR vendors won't tell you: their systems were built for record-keeping, not real-time communication. You bought world-class software to manage patient data, but maybe you're still using 1990s phone technology to actually talk to patients. The integration landscape has been a graveyard of half-baked CTI connectors that promise everything and deliver frustration.

That’s why we’re proud to announce Dialpad’s new integrations with Epic and AthenaHealth—purpose-built to eliminate swivel-chairing, reduce administrative overhead, and empower clinicians and agents with instant, data-driven context for every patient interaction.

Epic + Dialpad: Redefining the contact center

For hospitals and health systems on Epic, Dialpad now embeds directly into Epic Hyperdrive and Epic Cheers through the NovelVox CTI Connector—for a unified communications experience right inside your EHR.

Forget everything you know about clunky EHR integrations. This isn't another telephony band-aid that barely works and requires six IT tickets to troubleshoot. This is a complete, context-aware experience built by people who actually understand how contact centers operate:

• A unified desktop with a 360° patient view and built-in Dialpad calling controls

• Automatic screen pops and caller-patient matching the moment a call arrives

• Click-to-dial and auto-logging of every interaction within Epic Cheers

• Customizable workflows that adapt to your health system’s needs—no coding required

The result? Faster resolutions, higher first-call success, and sharper patient engagement.

AthenaHealth + Dialpad: Patient context in the flow of communication

For practices and outpatient centers on AthenaHealth, the NovelVox Agent Accelerator brings AthenaHealth patient data directly into Dialpad.

When a call comes in, care teams see instant patient context within Dialpad—including details from AthenaOne—and can click directly into AthenaOne for full access to the record.

This setup gives clinicians:

• Instant patient insights in Dialpad as calls arrive

• Caller-patient matching for accurate identification and faster triage

• Secure, automated identity verification using DOB, SSN, MRN, and more

• Direct click-through access from Dialpad into AthenaOne for full EHR workflows

• Configurable workflows that adapt to each practice’s operations

By reducing manual lookups and switching between apps, care teams stay focused on what matters most: delivering high-quality, connected patient care.

A milestone for Dialpad in healthcare

Epic and AthenaHealth are two of the most widely used EHR platforms in the world. Integrating with them marks a major step forward in Dialpad’s mission to unify patient communication and care coordination. And this is just the beginning. This is just the beginning. Most vendors are selling digitized chaos and calling it transformation. We're building what healthcare should have had years ago: communication that actually enables better care.

See it in action
Current Dialpad customers: Enable Epic today Enable AthenaHealth today