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How Fenway Health Went Remote With Their Contact Center

Learn how Fenway Health moved their contact center from an in-office to a work-from-home environment and overcame the challenges of the pandemic.

Gain firsthand insights into healthcare’s remote workforce transformation

Healthcare and communications have undergone massive transformations. Hospitals and healthcare providers have had to revamp the way they work, including their contact centers and business phone systems.

We saw that in action with Fenway Health as they transformed their contact center to enable working from home (or anywhere). Now, Kirk Bramwell, CEO of Elev8, is joining Dialpad’s Partner Account Manager, Mary Hillery, to share Fenway Health's experience and the lessons we can learn from it.

Join us for a webinar to hear “How Fenway Health Went Remote With Their Contact Center". We chat about:

  • How Fenway Health’s call center transformed to a work-from-home environment

  • How going remote changed agent productivity, turnover, and overall happiness

  • What the future of the contact center looks like

  • Unique challenges for healthcare contact centers

  • And more

Date & Time

Tuesday, April 26, 2022 @ 11:00am PDT

Speakers

Kirk B elev8

Kirk Bramwell

CEO
Elev8 Cloud Technologies

Mary Hillary

Mary Hillery

Partner Account Manager
Dialpad

webinar SPOTLIGHT

How To Set Up a Contact Center in Two Minutes