Back to webinars & events

Achieve customer service excellence: How AI can drive better outcomes

Contact center leaders need to find new ways to reduce agent turnover and better understand their customers. In this webinar, learn how Dialpad’s new AI-driven customer intelligence and agent empowerment capabilities drive better customer and agent outcomes.


AI is changing the way contact centers work. With the right AI tools, you can empower agents to work smarter, decrease turnover, and increase customer satisfaction.

Join industry-renowned analyst and influencer, Zeus Kerravala (Founder and Principal Analyst, ZK Research), as he sits down with Dan O’Connell (Chief Strategy Officer, Dialpad), and John Finch (SVP of Solutions and Product Marketing, Dialpad) to discover:

  • Opportunities for change to drive revenue and reduce churn

  • AI CSAT on 100% of conversations for better coaching and agent support

  • How AI empowers teams to take action and drive change in the business

  • The power of predictive insights to increase CSAT visibility to better direct agents

  • The latest AI features that Dialpad is working on to make agents' jobs easier

  • And more!


Kerravala Headshot 400x400

Zeus Kerravala

Founder and Principal Analyst
ZK Research

DOC 400x400

Dan O’Connell

Chief Strategy Officer

John Finch Headshot 1x1

John Finch

SVP of Solutions and Product Marketing

Agent Empowerment For Dialpad Ai Contact Center