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Achieve customer service excellence: How AI can drive better outcomes
Contact center leaders need to find new ways to reduce agent turnover and better understand their customers. In this webinar, learn how Dialpad’s new AI-driven customer intelligence and agent empowerment capabilities drive better customer and agent outcomes.
AI is changing the way contact centers work. With the right AI tools, you can empower agents to work smarter, decrease turnover, and increase customer satisfaction.
Join industry-renowned analyst and influencer, Zeus Kerravala (Founder and Principal Analyst, ZK Research), as he sits down with Dan O’Connell (Chief Strategy Officer, Dialpad), and John Finch (SVP of Solutions and Product Marketing, Dialpad) to discover:
Opportunities for change to drive revenue and reduce churn
AI CSAT on 100% of conversations for better coaching and agent support
How AI empowers teams to take action and drive change in the business
The power of predictive insights to increase CSAT visibility to better direct agents
The latest AI features that Dialpad is working on to make agents' jobs easier
And more!
Speakers
Zeus Kerravala
Founder and Principal Analyst
ZK Research
Dan O’Connell
Chief Strategy Officer
Dialpad
John Finch
SVP of Solutions and Product Marketing
Dialpad