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Achieve customer service excellence: How AI can drive better outcomes

Contact center leaders need to find new ways to reduce agent turnover and better understand their customers. In this webinar, learn how Dialpad’s new AI-driven customer intelligence and agent empowerment capabilities drive better customer and agent outcomes.

AI is changing the way contact centers work. With the right AI tools, you can empower agents to work smarter, decrease turnover, and increase customer satisfaction.

Join industry-renowned analyst and influencer, Zeus Kerravala (Founder and Principal Analyst, ZK Research), as he sits down with Dan O’Connell (Chief Strategy Officer, Dialpad), and John Finch (SVP of Solutions and Product Marketing, Dialpad) to discover:

• How AI is reshaping contact centers to deliver greater customer intelligence insights

• How predictive insights can help identify opportunities for improvement, drive revenue, and reduce churn

• How to capture real-time CSAT on 100% of conversations

• How to combine all interaction data such as customer satisfaction and agent performance in the right context to improve CX

• How to empower teams, supervisors, managers, and agents to take action with real intelligence and drive change in the business.

• And that’s just the start…

Date & Time

Thursday, October 27, 2022 @ 10:00am PDT


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Zeus Kerravala

Founder and Principal Analyst
ZK Research

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Dan O’Connell

Chief Strategy Officer

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John Finch

SVP of Solutions and Product Marketing

Agent Empowerment For Dialpad Ai Contact Center