A primer
What is VoIP?
What should businesses look for in VoIP providers? What "fine print" should you pay attention to? Get the answers below. Or, if you're looking for a VoIP solution, why not sign up for a free trial of Dialpad's AI-powered collaboration platform to see it in action? It takes just a few minutes, and you'll be set up with a virtual phone number too.
👉 Fun fact:
Dialpad's unique dual cloud architecture and global voice network are designed to give you excellent call quality, from almost anywhere in the world.
👀 Thinking of moving your organization to hybrid work?
Grab the Hybrid Work Playbook, which includes real-life case studies and breaks down all things hybrid + remote, from building and sustaining a hybrid workforce to equipping your team for success.
👉 A quick note:
Even though we're talking about "VoIP phone systems" here, today many of these communications platforms have evolved into "UCaaS" (Unified Communications as a Service) platforms. What that means is that beyond just phone calls, these solutions give you other communication channels too, like video conferencing, instant messaging, and more. Almost all of them have a VoIP phone system built in (which is how they let you make phone calls)—but if your business does use those other channels on a daily basis, it's generally cheaper (and makes life easier on your employees) to use a UCaaS platform as opposed to just a phone system.
More than a VoIP phone system
With Dialpad, you don't just get a business phone system. You get a robust, AI-powered collaboration platform that lets you work from anywhere. Have video meetings, send instant messages, send texts, and more—all from the intuitive desktop and mobile app. Sign up for a free 14-day trial to try it out or, take a self-guided interactive tour of the app!
Standard
$15
utilisateur/mois
$27 USD if billed monthly
Appels illimités
Dialpad Meetings illimités (150 participants maximum)
SMS, MMS et messagerie d'équipe
Transcription des appels et des messages vocaux par IA
Intégration avec Google Workspace et Microsoft 365
Analyses et rapports en temps réel
Assistance Web et par chat
Pro
$25
utilisateur/mois
$35 USD if billed monthly
Comprend tous les avantages du forfait Standard plus:
Assistance téléphonique en direct 24 h/24, 7 j/7
Intégration avec les logiciels de CRM (Salesforce, Zendesk, HubSpot, Zoho et plus encore)
Intégration avec Microsoft Teams
10 bureaux
Plusieurs numéros de téléphone par license utilisateur
API ouvertes et webhooks
Capacités SMS internationales
Prise en charge des numéros locaux dans plus de 70 pays
25 groupes d’appels (départements)
Entreprise
Contact us
Comprend tous les avantages du forfait Pro plus :
Disponibilité de service garantie de 99.9%
Nombre illimité de bureaux
Nombre illimités de groupes d’appels (départements)
Numérotation par extension
Intégraton avec les principaux fournisseurs de SSO (Okta, OneLogin)
Intégration avec le SSO Azure AD
Politique de conservation des données
Assistance téléphonique en direct prioritaire
📚 Further reading:
See how TED (yes, the organization behind TED-talks) switched from an on-premises PBX phone system to a cloud-based platform that empowers its employees to work from anywhere.
Looking for a business VoIP provider?
From telephone calls to video conferencing to instant messaging and more, Dialpad lets you consolidate all your communication channels into one intuitive desktop and mobile app. Try it with a free 14-day trial! Signup takes just a few minutes (even faster with your Google or Microsoft 365 account) and you'll be set up with a virtual business number too.