For large global organization or enterprise, a good unified communications platform or enterprise phone system is essential. Book a product tour to see how Dialpad's enterprise VoIP features can work for your organization!
Used by mid to large businesses, enterprise VoIP (aka. “Voice over Internet Protocol” or “Voice over IP”) phone systems have become more and more popular in comparison to traditional on-premises PBX systems for a few reasons.
Not only does business VoIP come with expected functionalities like call routing built in, it’s also a more flexible and cost-efficient alternative to old legacy systems (more on this in a bit) while incorporating important elements like contact center platforms too.
And beyond just making phone calls, some enterprise VoIP solutions allow businesses to communicate through other channels too, like messaging, SMS, and video conferencing.
See how ClassPass spun up phone systems for new offices “in five minutes” with Dialpad.
For large organizations, there are a few things in particular to consider when deciding on a VoIP service provider. Here are just a few.
While a phone system is a good starting point for business communications, it’s often not the only communication channel an organization uses. If your team uses video conferencing, SMS, and instant messaging, then it’s prudent to look for a unified communications platform that includes VoIP calls. With Dialpad, your team can streamline all their conversations into one app instead of toggling constantly between different tools.
Need to port your business numbers over? Dialpad will help you port over your phone numbers, including local and toll-free numbers, with no interruption to your services. (It’s free to port local phone numbers in the United States.)
When you have questions or technical issues, they should be addressed as soon as possible. Dialpad offers multilingual enterprise support, 24 hours a day, seven days a week via web, chat, and phone. Worldwide. And if you want to troubleshoot on your own, there’s an incredibly detailed Help Center knowledge base.
Dialpad has a range of features designed for security and data privacy, including single sign-on, role-based access, and more. It's also SOC2® Type II compliant and Privacy Shield compliant, and helps organizations meet their HIPAA and GDPR compliance requirements through retention policies, data subject access requests, and individual consent mechanisms. That's all in addition to robust in-meeting controls like the ability to mute participants, remove unwanted guests, and more.
Other than CRMs like Salesforce and HubSpot, Dialpad also has integrations with other popular project management, ticketing, and sales software like Google Workspace, Microsoft 365, ServiceNow, Happyfox, Intercom, and Zendesk. Not only that, Dialpad has APIs to allow for custom integrations and workflows.
With Dialpad, you can download the desktop and mobile app, which works across iOS, Android, Mac, and PC. No matter what devices, mobile phones, or computers your employees—and your clients, prospects, and other third party vendors and stakeholders—use, you’ll be able to make calls and have video meetings seamlessly with them. Not only that, Dialpad is also browser-based, meaning you could just use a web browser to have these calls, no downloads needed.
What do AI-powered business communications actually look like? Dialpad’s proprietary Voice Intelligence (Vi) technology is built right into all of its products, and transcribes calls in real time—more accurately than Google. Not only that, it can also pick out questions and keyword phrases on calls, and allows customer support teams' managers to trigger automatic Real-time Assist (RTA) cards to help agents, monitor call sentiment, and more.
Contrary to popular belief, an enterprise VoIP service provider should make it easy to customize basic things like call routing—not harder. With Dialpad, it isn’t necessary to involve IT just to make small call routing changes, and implementing those changes takes minutes, not days or weeks. (You can even get insights into your IVR menu performance.)
If your team needs to make phone calls, have video meetings, send instant + SMS messages, and more, then Dialpad allows them to do all of that—in one intuitively designed platform. Unlike legacy phone systems, enterprise VoIP systems are cloud-native, which makes them especially flexible and scalable. Book a product tour to see how it can work for your organization!
100% uptime Service Level Agreement (SLA)
24/7 worldwide support
Custom data retention policies
Unlimited calling in your country, the United States, and Canada
Unlimited SMS and MMS messaging in the United States and Canada
Unified communications (built-in video meetings and instant messaging)
Conference calls
Customizable caller ID
Multi-level auto-attendant
Number porting support
Visual voicemail
Custom routing
Integrations with Salesforce, Okta, Azure, HubSpot, and more
Number forwarding
Real-time call transcriptions
20 € (abonnement mensuel)
1Â licence minimum
Toutes les fonctionnalités du forfait Standard, plus :
Toutes les fonctionnalités du forfait Pro, plus :
One of the most significant benefits of VoIP switching is the cost savings—especially over the long term, an organization can save a pretty significant amount of money (depending on things like how many employees you have and how many calls you make).
Because VoIP technology uses the Internet to place calls, you’ll have a lower cost per call, and if your organization makes long-distance calls on a regular basis, the difference will be even more dramatic.
Every service provider is different—for example, with Dialpad, you get unlimited inbound and outbound calling within your country, the United States, and Canada (along with low international rates).
The scalable nature of Dialpad’s split cloud architecture for your enterprise hosted VoIP system also helps you avoid the overbuying and overprovisioning of phone services. You don’t have to plan meticulously—and pay up front—for future growth and capacity. Dialpad scales with you, as you grow.
With enterprise VoIP in general, you only pay on a monthly subscription basis, and most enterprise VoIP providers, like Dialpad, will cover all maintenance and upgrade costs so you don’t have to pay for regular system updates.
The problem with legacy phone systems isn’t just the fact that they’re expensive and unable to evolve meaningfully with the times—they’re also limited in how quickly they can scale.
If your organization has an explosive growth period where you’re expanding to new offices and hiring new employees, for example, that’s much easier to do with enterprise VoIP. With traditional phone systems, you’d have to ship out hardware, provision analog phones, and typically spend weeks on setup.
With enterprise VoIP phone systems, an admin can easily add new users (and also remove users), manage phone lines, purchase toll-free numbers, set up contact center teams. (See how Education First—an enterprise with 10,000+ employees—sets up contact centers in the time it takes to have a coffee break in minutes.)
With Dialpad, we can set up a new call centre in 10 minutes from anywhere. We have the flexibility to manage our call centre on our own, and it’s easy.
”Another big advantage that an enterprise VoIP solution should provide is connectivity and global reach in terms of business communications. (See how WeWork does it.)
Whether your organization has a distributed team across countries and time zones, or just a widespread customer base, a good enterprise VoIP solution should make communications between all of these employees, prospects, customers, freelancers, and investors as seamless and easy as if they were all in the same office.
Beyond VoIP calls, most organizations use a range of other communication channels. Instead of using a mix of different tools, why not streamline your stack? Book a product tour of Dialpad to see how easy it is to scale up and expand internationally!
One of the first questions to ask is whether your team needs desk phones or if it can get away with using only mobile devices. For many enterprises, depending on the industry, it may not be possible yet to fully get away from using desk phones or adopt a BYOD (bring your own device) at the moment.
Until that changes, a good rule of thumb is to find an enterprise VoIP solution that’s compatible with both desk phones and mobile softphone apps. This way, your teams will still be able to make calls over the Internet and do other important telephony-related tasks like re-route and transfer calls to other teammates. All they need is a router, an Internet connection, and a computer.