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Power dialer

If your outbound contact center or call center team has to dial hundreds of phone numbers every day, then the power dialer is one of the most powerful cold calling automation tools you can have. Get a product tour to see how it works!


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What is a power dialer?

A power dialer is a piece of technology (sometimes comes with your VoIP or business phone system) that automates the process of making phone calls. It’s an essential tool for many contact centers that frequently make a high volume of sales calls.

The power dialer automatically dials the next phone number on your outreach list right as you hang up the previous call. Basically, it saves your agents from having to click or select the next number to call. No more manual dialing.

(Power dialers can be programmed to automatically call the next number when the agent or customer terminates the current call, and also to move onto the next call on its list if there’s no pickup or if there’s no live connection because the number is busy.)

👉 Dialpad tip:

Try to look for contact center software that comes with a power dialer. This is generally better than having a separate power dialing system because this lets agents do everything from making calls to logging call results, and more—all in one place.

With Dialpad, you get more than a power dialer

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Integrations with CRM and other tools

Your dialing system isn’t the only tool your team is using, and your power dialer should integrate with these tools. Dialpad integrates with popular apps like Salesforce CRM, giving you a power dialer right inside your CRM dashboard. Streamline your call center workflows, and empower your team to make more calls—in less time.

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Enregistrement d'appel

An essential supporting feature for contact center management is the ability to monitor and record calls. In Dialpad, you can record calls and also make a “playlist” of calls to highlights where improvements can be made for your team.

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Dépôt de messages vocaux

With so many prospects to call, sales reps can waste a lot of time leaving personalized voicemails. To save time—and increase the chances of having an actual conversation with a prospect—Dialpad's voicemail drop feature allows reps to "drop" pre-recorded messages into a call as soon as a prospect’s answering machine starts. This way, reps don't have to spend time reciting a message every time.

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Real-time call monitoring

Dialpad's unique Voice Intelligence (Vi) technology transcribes live calls and provides sentiment analysis—in real-time. For supervisors who oversee large teams of outbound agents, it's a powerful way to monitor multiple active calls more effectively.

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Multi-country call campaigns

Because Dialpad Ai Contact Center has a global voice network built right in, agents can make international calls using the power dialer—right from the same platform.

Need a power dialer?

Book a product tour to see how easy Dialpad's is to use!

How to set up Dialpad’s power dialer in Salesforce

Once you’re on the Dialpad Sell plan, you can easily set up Dialpad’s power dialer for Salesforce.

First, you or an admin who has Salesforce.com (SFDC) admin access will need to set up the initial integration. Then, make sure your agents have the Dialpad Everywhere widget in Salesforce Lightning. Here’s how to do that in a few simple steps:

  1. In your Dialpad account, go to Admin Settings > Company Settings > Integrations.

  2. Then, go to Salesforce Options and choose Configure > Powerdialer > Enable Salesforce Powerdialer

  3. That will allow you to link your Salesforce account with Dialpad, and then to sync your reps and contact centers.

  4. Once this is enabled, go to Settings and set any other required factors like call wrap-up times.

Make more outbound calls in less time with a power dialer

Cold calling and automating follow-ups can be a good way of sourcing new customers—but this strategy is notorious for low success rates, which means it’s basically a volume game.

An auto dialer can help streamline your cold calling efforts and empower your agents to connect with more people, more quickly.

With Dialpad, you get not only a power dialer but also features like voicemail drop, unlimited SMS and MMS, custom caller IDs, call recordings, CRM integrations, and more

Want to try out a power dialer?

Get a product tour of Dialpad to try it out yourself!

FAQs about power dialers

What types of businesses or organizations would use a power dialer?

Power dialer software is useful in pretty much any situation where there is a high volume of outbound calls and you want to eliminate the repetitive tasks of dialing and selecting numbers. If you are using contact center software, this feature is often built into the product.

While the primary use of auto dialers is for sales teams that want to reach as many people as quickly as possible, there are certain industries that would find power dialers especially useful.

For example, real estate companies may use a power dialer to do prospecting in a certain neighborhood to look for homebuyers or sellers. Bill and debt collection agencies are another big user of power dialers, as are political marketing agencies or companies running general surveys.

When is it time to invest in a power dialer?

What is “wait time” in a power dialer?

I don't run a big call center. Can I still use a power dialer?

How much does it cost to make calls with a power dialer?

How can I improve outbound call quality and performance?

What are predictive and progressive dialers?