Auto attendant header
100% uptime SLA (yes, really)

Enterprise phone system

Dialpad's cloud-based phone system isn't just a phone system. It gives you not only phone calls, but also video meetings and instant + SMS/MMS messaging. Book a product tour to see how easy it is to set up employees and offices around the world.

A business phone system is essential to companies of any size, but when you reach enterprise level, your phone system can make or break your business.

Unlike small businesses, global organizations have unique needs that require specific functionality. From instant scalability (for when you need to ramp up hiring quickly around the world), to guaranteed 100% platform uptime, to HD voice and video quality anywhere in the world, an enterprise phone system should be much more than just a business phone system.

It should be a full-fledged unified communications platform.

And “enterprise” doesn't mean “legacy” either. Tacking on a few advanced features to old PBX phones still doesn't always make them the best option.

An enterprise phone system that’s a full-fledged UCaaS platform

Single Item Card Add a Phone Number

Easy setup, 100% uptime

Need to add new users, port phone numbers over, or spin up a new contact center department? An admin can easily manage users, accounts, phone numbers, and more—and get support if needed—all in their online account. Plus, all Enterprise plans come with 100% uptime Service Level Agreements (SLA).

Video on desktop on mobile Single Item Card

Truly unified communications

Dialpad isn't just a phone system. Every Enterprise plan comes with built-in video conferencing, SMS/MMS and instant messaging, screen sharing, and even the option to add Dialpad's contact center product—all in one convenient platform. One login, one account, one beautiful user interface.

Call Flip Single Item Card

Desktop and mobile app

Dialpad's desktop and mobile app is designed to work across Mac, PC, iOS, Android, Chrome browsers, and even desk phones. Not only that, Dialpad is also fully browser-based, which means you can just send a meeting link to a prospect or client so that they can join a conference call on a web browser—without downloading anything.

Single Item Card Help Center

24/7 support, worldwide

Get phone, chat, and web support, any time of day or night—all around the world. Or, use the detailed online Help Center to find answers to commonly asked questions.

Take this enterprise phone system for a test drive

Book a product tour for your team to see how Dialpad can work for your organization, learn about pricing, and ask us any questions!

Salesforce integration Single Item Card

Integrations with CRMs and other tools

If your enterprise already has a large tech stack, then a key phone system requirement is whether it can integrate with your existing tools or contact center software. Dialpad integrates with Azure, Okta, OneLogin, Salesforce, Microsoft Outlook, and more to streamline workflows and empower agents to provide excellent customer support.

Single Item Card security settings

Enterprise-grade security and compliance

Not only does Dialpad have robust in-app security controls, it can also set up a custom retention policy to help you stay compliant and keep only what you need, for only as long as you need it. Dialpad is also compliant with all major enterprise requirements including GDPR, SOC2® Type II, and more, with customers across highly regulated industries like healthcare, legal, and finance.

Single Item Card Live call to intl number

Unique split cloud architecture

Many enterprise phone systems today have been around for decades, and their telephony technology tends to be grounded in traditional on-premise phone systems, which are often expensive and difficult to administer. Dialpad’s proprietary split cloud architecture is specifically designed for better connectivity, reliability, and excellent call quality around the world.

Single Item Card Choosing Caller ID

Custom caller ID

Want to talk to clients without revealing your own personal cell phone number? Send messages and make phone calls from any Dialpad-connected desktop or mobile device while showing the caller ID you want.

Visual Voicemail single item card

Visual voicemail

Dialpad’s voicemail feature doesn’t just save voicemails for you—it automatically transcribes voicemails too. Because hey, sometimes when you’re in meetings, it’s easier to read a visual voicemail than listen to it. Not only that, you can even forward a voicemail to a teammate.

Single Item Card Routing for Different Departments

Auto attendant

Do you get lots of phone calls? Spend less time manually transferring callers to the right person or department—let Dialpad's auto attendant and IVR features do it for you. This way, you can automate more of your call queue system, cut down on wait times, and allow your agents to focus on helping callers with more complicated issues.

Call Routing Options Single Item Card

Custom call routing

Route calls however you like! Dialpad gives you different options for routing phone calls to a team of agents (by skill level, who's been idle the longest, and so on), and also alternate options like routing directly to voicemail or other departments.

Single Item Card Call Forwarding

Flexible call forwarding

With Dialpad, you can park, transfer, and forward phone calls to your cell phone, a colleague, voicemail, and more, with a maximum of five call forwarding numbers.

Single Item Card Mobile record

Call recording

Not everyone can always make every meeting. And sometimes, you may have conversations with prospects or clients that you want to keep a record of. In these cases, having call recordings would be essential. In Dialpad, you have the option to do either manual or automatic call recording.

Single Item Card Transcript Refund

Real-time transcriptions

Dialpad’s Voice Intelligence (Vi) technology not only transcribes calls—in real time—it also picks up action items and specific phrases or keywords spoken on the call. This is particularly useful for contact center and call center agents, since it lets them review transcripts and practice how to manage tricky questions that come up.

👉Dialpad tip:

Call recording comes with its privacy and security concerns. But Dialpad's Recording and Voice Intelligence APIs can automatically pause recording and transcription when your agents are taking sensitive information.

Call Analytics Single Item Card

Call analytics and reporting

A good enterprise VoIP system should help you easily see when people are calling you and what call volume patterns look like. With Dialpad's call analytics, you can see for example which IVR menu options are being used (and which aren't)—and staff your team more effectively.

Single Item Card Send Fax

Virtual faxing

Not all enterprise phone systems need to have all the functionalities in this list, but if you’re in an industry that still does faxing, you’ll need this. With Dialpad, you can send virtual faxes easily from the same screen you’d use to make a call or start a video meeting.

See what other enterprises think of Dialpad

Don't just take our word for it. Check out reviews of Dialpad on G2 by enterprise businesses!

More on pricing

Standard

$15

/user/mo

$20 USD if billed monthly

1 License Minimum

  • Unlimited calling2
  • Unlimited SMS & MMS1
  • Call controls (call forwarding, transfer, 
hold, mute)
  • Custom voicemail greeting
  • Voicemail transcription
  • G Suite & Office 365 integrations
  • Fax (add-on)1
  • Custom off-hours routing

Enterprise

Contact us

100 License Minimum

All Pro plan features, plus:

  • 100% uptime Service Level Agreements (SLA)
  • Extensions
  • Unlimited office locations
  • Enhanced 24/7 Phone Support
  • Unlimited ring groups (departments)
  • Azure Integration
  • IAM/SSO Integrations (Okta, OneLogin)
  • Retention policies

What are the benefits of using a true enterprise phone system?

Minimal maintenance

Adopting a cloud-hosted enterprise system allows you to avoid the costs that come with maintaining on-premise equipment. Don’t worry about upkeep—your phone service provider will cover maintenance costs. (There really are no maintenance costs, since the provider owns the infrastructure.)

Platform-wide upgrades to software, though, also require downtime to process updates, leading to lost business. Not only that, employees then have to re-learn the software repeatedly as interfaces and functionalities change.

With Dialpad, upgrades are released in small, incremental stages—which is safer, more stable, and creates a better user experience. Updates also cause zero downtime for end users, which means no dropped calls or interruptions to call queues when these updates happen.

More agility

The best modern business phone solutions are easily scalable. No matter how quickly your business grows, they can grow alongside you. Depending on if your team is fully softphone-based or not, you may not even need to invest in any new hardware.

Built on a modern DevOps approach, Dialpad grows with you while preventing overbuying and overprovisioning of services. Our truly scalable infrastructure uses microservices to simplify the tasks of any one service, making upgrades frequent and easy. With its autoscaling features, the Google Cloud Platform allows us to scale and modify your Dialpad instance depending on traffic size.

Our microservices approach is designed to scale with your business, meaning fast and easy user provisioning through SCIM & SAML integrations. This allows you to expand into new markets and work worldwide while still using your dedicated Dialpad phone numbers.

Cost-effectiveness

When you don’t have to invest in separate systems for each of your business communication needs, you’ll save plenty of money.

It also helps that, as mentioned above, the company providing your software covers maintenance costs. This makes hosted systems significantly more cost-effective than their on-premise counterparts.

The scalable nature of Dialpad’s infrastructure prevents overbuying and overprovisioning of services. Unlike many service providers who have to use the expensive routing paths mapped out by their third-party services, Dialpad keeps traffic local with our global data centers—which is more cost-efficient for you.

Get started with an enterprise phone system—that's more than a phone system

With unlimited calling and SMS/MMS, support for toll-free numbers and additional phone lines, and truly unified communication channels, Dialpad is a communication solution that's designed for enterprises. Try it now with a 14-day free trial!

FAQs about enterprise business phone systems

What is a business phone system?

Today, a business phone system allows everyone working for your company to collaborate and communicate from anywhere, on any desktop or mobile device. In most cases, this includes mobile phones and landlines since businesses employ a mixture of hardware. There are two main kinds of phone systems that enterprises can choose from: business VoIP phone systems and PBX systems.

What is enterprise VoIP?

Should I go with a PBX or VoIP solution?

What does UCaaS mean?

What business phone system should I use if I have a contact center?