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The future of AI in the contact center: A fireside chat with Zeus and Dan

How has artificial intelligence transformed the contact center, and what's next? Watch Zeus Kerravala and Dan O’Connell as they discuss the latest in contact center AI.


Artificial Intelligence (AI) has become a powerful and essential contact center technology. So how exactly is AI reshaping our contact centers?

Join Zeus Kerravala, founder and principal analyst of ZK Research, as he sits down with Dialpad’s Chief Strategy Officer, Dan O’Connell, for a fireside chat. Learn all about:

  • AI use cases that drive better customer & agent experiences

  • The competitive advantage of a unified environment

  • Future innovations coming out of Dialpad AI Labs

  • And more!


Zeus Kerravala

Zeus Kerravala

Founder and Principal Analyst
ZK Research

DOC 400x400

Dan O’Connell

Chief Strategy Officer

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