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The difference in customer experience - it’s the agent

How can you empower contact center agents and boost customer satisfaction? Join Dialpad and Playvox to learn all about it in this webinar…


Customer expectations for support organizations continue to increase. The difference between a stellar experience or a poor outcome? The agent. So how do you empower agents to deliver remarkable, consistent customer experiences?

Join John Finch, SVP of Product Marketing at Dialpad, & Michelle Randall, CMO at Playvox, for a fireside chat on how you can better engage and empower your workforce.

• Why legacy customer experience tools don’t work for evolving customer needs
• The rising demand for omnichannel agents
• Strategies to empower agents and reduce staff attrition
• Practical use cases for AI in customer support environments
• And more!

Register today and learn how to deliver better customer experiences by engaging and empowering your agents. And discover how you can reduce costs in the process.


John Finch Headshot 1x1

John Finch

SVP of Product Marketing

Michelle Randall Playvox CMO

Michelle Randall

Chief Marketing Officer


AI: Driving the Future of Customer Service