AI is changing the technology landscape and businesses of all kinds are looking to take advantage of AI in customer service and support. Consumers also demand a variety of channels, from live chat, to phone calls, to social media. More often than not, the attempt to provide support in these channels doesn’t work and ends up being a barrier to differentiated customer service.

In this webinar, Metrigy CEO Robin Gareiss will discuss research on the importance of Ai in the Omnichannel contact center and how customers, agents, and supervisors can improve business outcomes. Joining Robin is Dialpad’s John Finch, SVP of Solutions and Product Marketing, to share how customers find success using Dialpad’s “Good Ai.”

During the webinar, our experts will address the following:

• Understand how AI Omnichannel Service is improving customer and agent satisfaction.

• Learn how AI is real and beneficial for brands today.

• How is the use of AI improving key business metrics.

• And more!

Watch now.