Dialpad Wins 2022 Innovation Award from Business Intelligence Group

Dialpad is one of 56 organizations recognized for consistently delivering innovative solutions to its customers

SAN FRANCISCO — January 11, 2021 — Dialpad Inc., the industry leader in AI-powered communication and collaboration, has been named an Innovation Award winner for 2022 by the Business Intelligence Group. Dialpad is recognized as a top organization for the benefits its customers gain from its complete suite of cloud-based communications solutions including phone systems, text and team messaging, video meetings, and the world’s most advanced AI-driven contact center — all in one beautiful app. Dialpad is the one place for a truly unified communications as a service (TrueCaaS™) experience, delivered seamlessly and elegantly to simplify business communications and collaboration. Dialpad’s TrueCaaS enhancements have had an integral impact on the businesses they serve, between the seamless calendar integration, one-click activation for Dialpad Meetings, and the AI capabilities of the platform. Continual enhancements to its award-winning platform demonstrate Dialpad’s commitment to its customers and to driving the business communications industry through relentless innovation.

“Dialpad is designed for the remote workforces of today and tomorrow, presenting distributed workforces a seamless experience for productive collaboration. Dialpad users can rely on just one application for all business communication and be productive from anywhere — a crucial key to success in today’s hybrid-remote work era,” said Craig Walker, CEO and founder of Dialpad. “2021 was a great year for Dialpad with significant growth in both our employee and customer base. We are honored to start off 2022 as a BIG Innovation Award winner and greatly appreciate Business Intelligence Group’s recognition of our continued expansion and commitment to our customers.”

Dialpad reached several critical milestones in 2021 including its recent funding round of $170 million to increase its valuation to $2.2 billion, and saw significant growth, global expansion, partnerships and acquisitions. The company saw a 50% headcount increase year-over-year to nearly 1,000 employees with expanded operations into Australia, New Zealand, Japan, and EMEA. Additionally, the acquisitions of Kare Knowledgeware and Koopid have elevated the customer and agent experience with digital self-service, conversational AI, and intelligent omnichannel support.

Dialpad customers have experienced significant improvements in operational efficiency post-Dialpad deployment.


“Innovation is driving growth in the global economy,” said Maria Jimenez, COO of the Business Intelligence Group. “We are thrilled to be honoring Dialpad as they are one of the organizations leading this charge and driving the industry forward.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

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About Dialpad

Dialpad is the global leader in AI communications for business, transforming how the world works together. Dialpad customers benefit from truly unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings, and the world’s most advanced AI-powered contact center — all in one beautiful app. More than 7,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere including Motorola Solutions, Netflix, T-Mobile, Twitter, Uber and WeWork. Visit www.dialpad.com for more information and to request a demo.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.