
Dialpad vs. Mitel
A quick snapshot of what you get with Dialpad, but not Mitel:
- Compatible with both iOS and Android devices
- Ridiculously easy to set up + add/remove users
- Integrates with popular apps like Salesforce, Zendesk, and Microsoft 365
Try out Dialpad with a 14-day free trial and see for yourself how it stacks up against Mitel!
Weâre going to take a wild guess and guess youâre here for one of two reasons:
- Youâre a current Mitel user whoâs thinking of switching to Dialpad.
- Youâre just starting your search for a communications platform or business phone system and comparing your options.
Well, youâve come to the right place to find answers. Hereâs a detailed comparison of Dialpad and Mitel.
Dialpad vs. Mitel at a glance
FEATURES |
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Pricing
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Starts at $15/user/month on an annual plan
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Starts at $20.99/user/month
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Pricing
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Starts at $15/user/month on an annual plan
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Starts at $20.99/user/month
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Free trial
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API
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Free trial
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Device compatibility
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Compatible with iOS and Android
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Compatible with iOS; Android users have reported that Mitel is more difficult to use on their devices [1]
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Integrations
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Integrates with big-name apps like Salesforce, Zendesk, Microsoft 365, and Google Workspace
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Only integrates with four apps: TigerPaw, InGenius, AnguTech, and WebRezPro
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API
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Ease of use
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Slick interface and minimum learning curve
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Reviewers say Mitel is more difficult to use [2]
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Customer support
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Phone, email, chat, help center, and training
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Phone and chat
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Scalability
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Easy to scale up or down
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Usually requires IT support to scale up or down and may involve charges or fees
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Device compatibility
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Compatible with iOS and Android
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Compatible with iOS; Android users have reported that Mitel is more difficult to use on their devices [1]
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Integrations
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Integrates with big-name apps like Salesforce, Zendesk, Microsoft 365, and Google Workspace
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Only integrates with four apps: TigerPaw, InGenius, AnguTech, and WebRezPro
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Ease of use
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Slick interface and minimum learning curve
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Reviewers say Mitel is more difficult to use [2]
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Customer support
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Phone, email, chat, help center, and training
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Phone and chat
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Scalability
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Easy to scale up or down
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Usually requires IT support to scale up or down and may involve charges or fees
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Whatâs the difference between Dialpad and Mitel?
Dialpad and Mitel are both popular business communications platforms, each offering a wealth of features to improve inbound and outbound communications.
Mitelâs been around since way backâlike since before the cloud was even a thing, back. This means their MiCloud appâtechnically cloud-based nowâwas built on top of old architecture, inherently making it more complicated than cloud-first platforms.
Dialpad, on the other hand, was born and raised in the cloud. This allows it to do neat things like minimize downtime and release new features every weekânot quarterly like most other platforms.
â
I've worked with Avaya, Cisco, Mitelânothing compares to Dialpad.
âKyle Eve
Head of IT, Qubit
Here weâll cover more of the key differences that set the two apart.
Truly unified communications that make life easier
How much time do your employees spend switching between your different apps? Using multiple systems to handle calls, messaging, video conferences, and so forth can get⊠confusing.
With Dialpadâs single app for calling, chat, contact center, and video conferencing, onboarding and setup are a lot easier. The business messaging platform automatically syncs across all devices, providing a single source of truth for all your business conversations.
Imagine: You had a quick call with a client on the desktop app and sent them a business text on your mobile app. Both conversations with that client will show up when you access Dialpad. This makes it easy to find where the conversation left off, regardless of what device youâre using.

đ Fun Fact
Even the least expensive Dialpad plan comes with unlimited video meetings, and Dialpad works on the desktop app, mobile app, and web browsers. This means you can start a conference call whenever you need toâno PIN or downloads required.
Let us show you how Dialpad compares against Mitel
Looking for something that's easy to set up and use? We've got you. Book a product tour to get a feel for how Dialpad could work for your business!
Be up and running in no time
Whether youâre replacing an existing business phone system or implementing a new solution, interruptions to business communications are likely. And the longer it takes to have a working business phone, the more a company risks losing money.
Dialpad makes deployment quick and simple. In fact, the business phone solution can be implemented and set up in a matter of days for most companiesâor even a matter of minutes for some (like LeadSigma and EF).
Plus, Dialpadâs deployments include several self-service options, empowering customers to speed up the setup process without waiting for support.
AI-powered transcriptions, insights, and moreâall in real time
Dialpad Ai is built right into all its products and helps organizations drive sales, gain competitive insights, improve customer service, and get more out of the conversations they're having every day.
Transcriptions
Both Dialpad and Mitel have call recording, but only Dialpad has searchable call transcriptions.
When you canât remember what a customer said and want to refer back, you shouldnât have to listen to a 30-minute call or waste time trying to find the exact part of the call. With Dialpad, you can pull up the call transcript and search for keywords to locate the moment youâre looking for.
Dialpad Ai can also detect customer sentiment on calls based on the words they use, and pick out keywords and phrases so you can track them.

Speech coaching
With Dialpad speech coaching, managers and reps can track bad habits like speaking too quickly, saying âummâ too frequently, and more.

Post call summaries
After every call, Dialpad Ai immediately sends a post call summary that includes meeting notes, action items, and key moments from the call directly to your email inbox, so you can take action and stay organized. Goodbye, manual note-taking.

đ Dialpad Tip
If you ever see other UCaaS and CCaaS products talk about AI... Our automatic speech recognition (ASR) and natural language processing (NLP) engine is proprietary. Meaning we built it ourselves, and itâs even more accurate than almost all competitors out there.
Although AI features are available with Mitel as well, theyâre typically add-ons through strategic partnerships. These partnerships often come at an additional price and might mean a separate contract altogether.
Plays nice with all your favorite apps
When it comes to integrations, Dialpadâs the clear winner. Not only does it integrate with a lot more apps, but the apps it integrates with are also the ones youâre likely already using.
Dialpad integrates with Google Workspace and CRMs (like Salesforce and HubSpot), collaboration software (like Microsoft 365), customer service tools (like Zendesk), and more. So if your organization uses or is planning on using these tools, Dialpad can easily integrate with them to improve productivity across your team.
Best-in-class support
Thereâs a reason why Dialpad won the StevieÂź Award for sales and customer service (ahem, among a few other awards).

First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you out through the following channels:
Live chat (with a real human!)
Email
Phone
A detailed Help Center
Training options (in person, webinars, live online, video, documentation)
But you donât have to take our word for it
According to G2, folks comparing Dialpad and Mitel found that Mitel is solid, but Dialpad is easier to use, set up, and administer. Reviewers also felt that Dialpad better met the needs of their business and provided more quality product support, giving it an average rating of 4.4 out of 5.

Want to see how Dialpad vs Mitel stack up?
Try it out with a free 14-day trial. Connect your team with a platform that powers voice, video, messages, and meetings across all your devices! Signup takes just a few minutes, and you'll be set up with a virtual phone number too.