Secure + flexible
A modern enterprise communication solution
Every business needs some form of communication tool, but enterprise-size organisations need more than just a business phone system. Book a product tour to see how Dialpad’s unified communications solution gives you an entire enterprise ecosystem in a streamlined platform!
- Excellent call quality around the world
- 100% platform uptime, instant scalability
- UCaaS + CCaaS in one platform
What is “enterprise communication?”
Enterprise communication is a bit different from your usual business communications in that it comprises a lot more than a typical business communications solution.
Most people think of VoIP phone systems, or even unified communications platforms—and while both of these are key parts of enterprise communications, they must be able to be deployed on a much larger, global scale.
For example, a good enterprise communication solution should be able to easily support thousands, not hundreds, of company employees and help the organisation stay compliant (with The Privacy Act, GDPR, and other regulations).
A robust and advanced enterprise communication solution
Truly unified communications
Dialpad isn’t just a business phone system. It’s a UCaaS (Unified Communications as a Service) platform that streamlines all your phone calls, video conferencing, SMS/MMS + instant messaging, screen sharing, and more—into one intuitive app. Meet face to face with colleagues, customers, and prospects from anywhere, anytime.
Does your enterprise need a robust communications platform?
See why organisations like Cricket Australia, Xero, and Fenway Health are using Dialpad to manage phone calls, instant + SMS/MMS messaging, video conferencing, and more—in one intuitively designed platform. Book a demo, or take a self-guided interactive tour of the app on your own!
Desktop and mobile app
Dialpad works across desktop and mobile devices including PC, Mac, iOS, and Android. And yes, even the contact centre platform works on mobile. It’s also fully browser-based, which means you can both host and join video calls in a web browser—which is particularly convenient for clients and prospects who don’t want to download an app to join your meeting.
Integrations with the tools you already use
A good collaboration solution should integrate with your favourite tools. From Salesforce to Okta to Microsoft 365 and Google Workspace, Dialpad integrates with a wide range of popular enterprise systems to give you the automations and real-time analytics you need to make data-driven decisions. Want a custom integration? Build your own with APIs! Learn more about Dialpad’s APIs here.
Built-in AI
One of the most unique things about Dialpad is its proprietary artificial intelligence, Dialpad Ai. Not only does it transcribe voice calls—in real time, more accurately than almost all leading competitors—it can also do other things, like automatically pop up Real-time Assist cards for contact centre agents to help them talk through tricky questions with customers!
Caller ID
With Dialpad, you can make calls and send text messages from your cell phone—while shielding your personal phone number. Just choose the caller ID you want to display from the dropdown before you make the call!
Visual voicemail
If you’re in a meeting or just can’t get to the phone, Dialpad’s visual voicemail feature transcribes your voicemail messages so that you can read them instead of listening to each one. It’s much more convenient, and helps you make sure you don’t miss an important business phone call or message.
Call recording
Whether you want to automatically record all of your calls or manually record a specific call, Dialpad gives you the freedom to record, save, categorise, and play recordings, right from the app. This comes in handy when you’ve forgotten an important detail or need to make a staff onboarding playlist!
Easy call routing
Set up and make changes to your call routing in minutes, right from your online dashboard. No need to contact a support team, no need to wait for hours or days for changes to be implemented.
Dialpad's plans
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Find the right plan for you
All the value of the Standard plan, plus:
All the value of the Pro plan, plus:
Why global organisations choose Dialpad for their enterprise communication solutions
There are so many enterprise communication systems out there. Why Dialpad? Great question.
Dialpad makes it easy to scale
Whether you’re hiring quickly or expanding to new countries (or both), being able to set up new hires with their communications solution is essential.
With Dialpad, this workflow is very simple for IT teams and admins. Need to add new agents or manage phone numbers? Just log into your account online and do that from your dashboard:
With traditional phone systems, it can take days or even weeks to get new employees something as basic as a phone number. Not with Dialpad. Take ClassPass, for example, which has over 400 employees around the world—and only a two-person IT team. Randy, their IT Manager, can set up new hires in minutes. (Not many enterprise phone systems can do that!)
“
Now that it’s all softphone-based, it’s five minutes and done to set up a new hire. Grab a number and go. And to set up new offices, within a week we’re good to go for a whole brand new location.
”Randy Tanenhaus
IT Manager at ClassPass
High-quality calls, all around the world
With a unique dual cloud architecture and global voice network, Dialpad is designed to provide clear, crisp phone calls around the world. And unlike legacy telephony providers, it can do this with a much higher level of efficiency, needing fewer data centres to provide the same—or in many cases, better—quality of calls.
A fully integrated UCaaS + CCaaS solution
Instead of paying multiple bills to multiple vendors, Dialpad’s platform brings all of your organisation’s communication technologies into one ecosystem.
No whitelabelling, no reselling. Whereas many established service providers have either a UCaaS or CCaaS platform and add the other piece via a reselling agreement with another software provider, Dialpad has built both its UCaaS and CCaaS solutions in house.
That means one login, one account, and one cohesive user interface for all agents, supervisors, and employees.
Looking for a secure + versatile enterprise communications solution?
Dialpad empowers organisations like Cricket Australia, WeWork, and Xero to handle all their business communications from one intuitive, easy-to-administer platform. Book a demo to see how it works, or take a self-guided interactive tour of the app on your own!
FAQs about enterprise communication solutions
What is “enterprise collaboration?"
Enterprise collaboration essentially describes the systems and business processes used by large global organisations to enable efficient internal and external communication. Today, this typically takes hybrid and remote work into account, meaning collaboration should have no location or device restrictions. That means that software for things like video conferencing, VoIP calls, and so on are an essential part of enterprise work.