DIALPAD FOR LEGAL

A dedicated phone system for law practices comes with a number of benefits. First, and perhaps most notably, it lets you connect with anyone quickly and seamlessly—including both fellow employees at your law firm and your clients.

Legal phone systems that are designed with law firms in mind also tend to have more security and can help you stay compliant, which is essential since you're likely dealing with sensitive information.

Many law firm phone system providers should also come with communication-focused functionality. For example, Dialpad not only lets you have phone calls and conference calls, host video meetings, and send messages to clients, it also has a range of integrations with legal tools like Clio and LawGro to help with workflow management, client relationship management, and document organisation.

Want to see if Dialpad is the best VoIP phone system for your law practice? Try it out to see how it can help future-proof your firm and help you provide a better client experience—from anywhere!

Communications platforms and business phone systems for law firms come in all shapes and sizes, though the best law firm phone systems will have a few specific features.

For one, if you want to be able to work on the go or have a distributed team, then a good legal phone system for you should be remote-friendly.

A second non-negotiable for phone systems for legal firms is security. You're dealing with sensitive client data on a daily basis, and your communications platform should help you keep that information safe.

And if you have a large law firm with a call centre or contact centre, you'll need a phone system with built-in contact centre functionality to handle high volumes of calls or messages. (Which you can get with Dialpad.)

There are a ton of cloud phone systems for legal firms, multi-line phone system for law firms, and other similar software out there, but we think you should try Dialpad.

Yes, we may be biased, but because it's a UCaaS (Unified Communications as a Service) platform, Dialpad can give you much more than your typical cloud phone system.

You can communicate with clients through whichever channel you want, plus there are AI-powered features like speech analytics and real-time transcription to help you glean more insights from client conversations.

To top it all off, Dialpad is quick and easy to set up. Just sign up for a free trial, and you'll be set up with a virtual phone number in minutes. From there, you can start making calls—that's it. Most legal firm don't have huge IT teams to manage a communications solution. With Dialpad, that's not a problem.

A phone system for a small law office may have different requirements and features compared to the kind of legal VoIP system that an enterprise-sized firm would use.

But often, this isn't the case.

For example, small offices may not need to have as many phone lines, simultaneous users, or office sites. But small law offices still need to have conference calls, video meetings, and messaging functionality. And they'll probably need something that's cost-effective. (Coye Law Firm is one example.)

With that said, a cloud-based solution or VoIP-based phone system is still the best choice for a small law office. They make it easy to switch to a new provider, since no new hardware has to be installed. Also, with a flexible monthly pay-per-user subscription model, legal VoIP services also make it easy for small firms to pay for exactly what they need, which makes them a more affordable option.

So, how should you decide whether a law firm VoIP phone system is actually a good fit for your attorneys and staff?

If you're still researching hosted VoIP for law firms, look at three non-negotiables first to determine your shortlist: security, ease of use, and customer support. If a particular law firm VoIP vendor doesn't have these three features, they're probably not worth a closer look.

Specifically, what security certifications or features does it have? What does setting up a new user or phone number look like? How long does it take? Do they have customer support via phone, live chat and email, or is it just an online FAQ page?

It's hard to determine these when you're just looking at a VoIP vendor's pricing page—the best way to really get a feel for ease of use, for example, is to start a free trial or get a demo to really see what that workflow looks like.