Phone Systems for Professional Business


Create more
engaging client

Talk, message, meet, and support your clients—all in one secure workspace.

Loved by professional teams around the world


Collaborate from anywhere

Screenshot of Dialpad Ai transcribing a video call in real time

Never miss a client call

Set up a virtual receptionist and create custom routing rules so clients reach the right place, every time. Plus, Dialpad works at on any device so you can take calls on the go.

Chat, text, and share

Get more done between calls and meetings with built-in team messaging. Organise projects into channels, securely share client files, send business texts, and more.

Meet in HD with a click

Start a video meeting from any message thread and keep the client engagement going with easy screen sharing and whiteboarding tools. Our built-in AI also transcribes calls and tracks action items—all in real time.


Create a client-first experience

An agent attending to a phone call on the Dialpad app

Resolve issues faster

From live coaching to sentiment analysis, you’ll have all the tools to deliver the best inbound client support. Custom routing features also make it easy to escalate calls to the right person who can help.

Convert more clients

Dialpad’s sales dialler is designed to support sellers at every step. Our AI transcribes live conversations and even prompts you with notes for those hard-to-answer client questions.

Stay connected in one place

It all happens in Dialpad—call, message, meet, and support your clients, all in the same intuitive workspace.

Screenshot of Dialpad's direct messaging feature

Keep client conversations
extra secure

Your communications across Dialpad are always encrypted to meet global compliance standards. Whether it’s a meeting recording, text, or shared client file, all your data is safeguarded at rest and in transit. Plus, you can turn on single sign-on and set up role-based permissions right in the admin portal.

Two women talking

Our managers can now see the live CSAT score for each customer call, so it’s easy to troubleshoot with our agents.


See why teams
everywhere love Dialpad


RevLocal scales fast with Dialpad Ai


Mono connects creatives & clients worldwide


Acquia’s sales and support teams run on Dialpad


Coye Law Firm curates the best client experiences

Level up your client
experiences with Dialpad

And free your team to talk, message, and meet—from anywhere. Book a product tour to see how easy it is to get set up!

Professional services phone system FAQs

What is a cloud phone system for professional services?

A cloud-based phone system is a phone service that works over the internet. This is different from traditional on-premises analog phone systems because you don’t need to worry about hardware or costly maintenance fees. Instead, everything works over the cloud, with your data securely hosted by your provider's off-site data centres.

Cloud phone systems typically work by transmitting small encrypted digital packets of your voice that are then sent over the internet to the person at the other end of the call. A cloud-based PBX system is used to direct the call.

Today, many businesses and contact centres prefer using a cloud phone system for professional services and internal business communications because they can make and receive phone calls from any device that can connect to the internet.

To take things one step further, a unified communications platform essentially gives you this, in addition to video conferencing and messaging features, which lets you consolidate a bunch of different apps into a single place. It tends to be more convenient, and also more cost-effective.

Why do professional services need a cloud-based business phone service?

Why is Dialpad the best phone system for professional services?