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Global + scalable

Enterprise VoIP solutions

If you’re a large global organisation that's moved to remote work, enterprise VoIP is a must-have. Dialpad’s unified communications platform has all the benefits of a VoIP system, and much much more. Book a product tour to see how its robust enterprise VoIP features can work for your teams!

  • Global scalability, set-up in minutes
  • Built-in AI that transcribes calls in real time, automates meeting recaps + more
  • Truly unified CCaaS + UCaaS in one platform


What are enterprise VoIP solutions?

Used by mid to large businesses, enterprise VoIP (aka. “Voice over Internet Protocol” or “Voice over IP”) phone systems have become more and more popular in comparison to traditional on-premises PBX systems for a few reasons.

Not only does business VoIP come with expected functionalities like call routing built in, it’s also a more flexible and cost-efficient alternative to old legacy systems (more on this in a bit) while incorporating important elements like contact centre platforms too.

And beyond just making phone calls, some enterprise VoIP solutions allow businesses to communicate through other channels too, like messaging, SMS, and video conferencing.


See how ClassPass spun up phone systems for new offices in just five minutes with Dialpad!

Dialpad: Not just an enterprise VoIP phone system

For large organisations, there are a few things in particular to consider when deciding on an enterprise VoIP provider. Here are just a few.

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Truly unified communications

While a phone system is a good starting point for business communications, it’s often not the only communication channel an organisation uses. If your team uses video conferencing, SMS, and instant messaging, then you should look for a unified communications platform that includes VoIP calls. With Dialpad, your team can streamline all their conversations into one app instead of toggling constantly between different tools.

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Keep your existing phone numbers

Need to port your business numbers over? Dialpad will help you port over your phone numbers, including local and toll-free numbers, with no interruption to your services.

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24/7 global support

When you have questions or technical issues, they should be addressed as soon as possible. Dialpad offers multilingual enterprise support, 24 hours a day, seven days a week via live chat and phone. Worldwide. And if you want to troubleshoot on your own, there’s an incredibly detailed Help Centre knowledge base.

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Robust security

Dialpad has a range of features designed for security and data privacy, including single sign-on, role-based access, and more. It's also SOC2® Type II compliant and Privacy Shield compliant and helps organisations meet their Privacy Act 1988 compliance requirements. That's all in addition to robust in-meeting controls like the ability to mute participants, remove unwanted guests, and more.

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A wide range of integrations

Other than CRMs like Salesforce and HubSpot, Dialpad also has integrations with other popular project management, ticketing, and sales software like Google Workspace, Microsoft 365, ServiceNow, Happyfox, Intercom, and Zendesk. Not only that, Dialpad has APIs to allow for custom integrations and workflows.

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Desktop and mobile app

With Dialpad, you can download the desktop and mobile app, which works across iOS, Android, Mac, and PC. No matter what devices your employees—and your clients, prospects, and other third parties—use, you’ll be able to make calls and have video meetings seamlessly with them. Not only that, Dialpad is also browser-based, meaning you could just use a web browser to have these calls, no downloads needed.

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Built-in AI

What do AI-powered business communications actually look like? Dialpad’s proprietary AI technology is built right into all of its products, and transcribes calls in real time—more accurately than almost all competitors out there. It can also pick out questions and keyword phrases on calls, and allows customer support teams' managers to trigger automatic Real-time Assist (RTA) cards to help agents, monitor call sentiment, and more.

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Easy call routing

Contrary to popular belief, an enterprise VoIP service provider should make it easy to customise basic things like call routing—not harder. With Dialpad, it isn’t necessary to involve IT just to make small call routing changes, and implementing those changes takes minutes, not days or weeks. (You can even get insights into your IVR menu performance.)

More than an enterprise VoIP phone system

If your team needs to make phone calls, have video meetings, send instant + SMS messages, and more, then Dialpad allows them to do all of that—in one intuitively designed platform. Unlike legacy phone systems, enterprise VoIP systems are cloud-native, which makes them especially flexible and scalable. Book a product tour to see how it can work for your organisation!

Other enterprise VoIP features

  • 100% uptime Service Level Agreement (SLA)

  • 24/7 worldwide support

  • Custom data retention policies

  • Unlimited calling in Australia, the United States, and Canada

  • Unified communications (built-in video meetings and instant messaging)

  • Conference calls

  • Customisable caller ID

  • Multi-level auto-attendant

  • Number porting support

  • Visual voicemail

  • Custom routing

  • Integrations with Salesforce, Okta, Azure, HubSpot, and more

  • Number forwarding

  • Real-time call transcriptions

Benefits of switching to an enterprise VoIP service

It’s more cost-effective

One of the most significant benefits of VoIP switching is the cost savings—especially over the long term, an organisation can save a pretty significant amount of money (depending on things like how many employees you have and how many calls you make).

Because VoIP technology uses the internet to place calls, you’ll have a lower cost per call, and if your organisation makes long-distance calls on a regular basis, the difference will be even more dramatic.

Every service provider is different—for example, with Dialpad, you get unlimited inbound and outbound calling within your country, the United States, and Canada (along with low international rates).

The scalable nature of Dialpad’s split cloud architecture for your VoIP system also helps you avoid the overbuying and overprovisioning of phone services. You don’t have to plan meticulously—and pay up front—for future growth and capacity. Dialpad scales with you, as you grow.

With enterprise VoIP in general, you only pay on a monthly subscription basis, and most enterprise VoIP providers, like Dialpad, will cover all maintenance and upgrade costs so you don’t have to pay for regular system updates.

It’s more scalable

The problem with legacy phone systems isn’t just the fact that they’re expensive and unable to evolve meaningfully with the times—they’re also limited in how quickly they can scale.

If your organisation has an explosive growth period where you’re expanding to new offices and hiring new employees, for example, that’s much easier to do with enterprise VoIP. With traditional phone systems, you’d have to ship out hardware, provision analog phones, and typically spend weeks on setup.

With enterprise VoIP phone systems, an admin can easily add new users (and also remove users), manage phone lines, purchase toll-free numbers, set up contact centre teams. (See how Enova Energy set up its contact centre in minutes.)

Within 30 minutes of speaking to Dialpad, our first operator was providing service to our customers. Within three hours, seven operators were up and running.

Ian Smith
IT Manager, Enova Energy

International reach for remote and hybrid teams

Another big advantage that an enterprise VoIP solution should provide is connectivity and global reach in terms of business communications. (See how WeWork does it.)

Whether your organisation has a distributed team across countries and time zones, or just a widespread customer base, a good enterprise VoIP solution should make communications between all of these employees, prospects, customers, freelancers, and investors as seamless and easy as if they were all in the same office.

Is it time to think bigger than enterprise VoIP?

Beyond VoIP calls, most organisations use a range of other communication channels. Instead of using a mix of different tools, why not streamline your stack? Book a demo to see how easy it is to scale up and expand internationally, or take a self-guided interactive tour of the app on your own first!