What is contact center experience and how do you improve it?
Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide.
25 Essential call center software features for success in 2024: What to look for
Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.
10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide
Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.
Top 10 most common call center challenges in 2024, plus 10 best solutions to overcome them
Our concise guide reveals the top 10 major call center challenges faced worldwide in 2024, plus 10 solutions to overcome them easily.
AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales
Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.
What is call center burnout? The full guide to recognizing, preventing, and overcoming it
Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.
Director of Sales Development at Dialpad
Want to work with us?
Check out our careers page!
Contact center automation: Your key guide to improving performance and customer service
Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.
Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring
Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases.
Closing ratio: Understanding and improving it within your sales team
Closing ratio is the percentage of total sales prospects engaged that become a completed sale. Learn more about calculating and improving your close rates.