Video conferencing of healthcare professionals


Unlock the
power of Ai
for better
healthcare experiences

Optimise patient outcomes, streamline communication and empower your workforce with a suite of innovative tools to transform the way you care for your patients.

Loved by healthcare teams big and small

care, every time

Elevate the patient journey

Streamline interactions across the entire patient journey.

Transform patient outcomes

Enable your teams with tools to drive outcomes that matter for your patients.

Personalised care, made simple

Leverage AI-powered insights that ensure the best possible patient engagements over time

Devices showing a call being made through Dialpad's app

Take patient experiences
to the next level

Patients deserve a modern approach to healthcare. Deliver seamless experiences that help them manage their health on their own terms. With convenient and immediate access to the resources they need, patients can receive the care they deserve, whenever and wherever they need it.

Screenshot of Dialpad Ai transcribing a phone call in real time, and Ai generated call summary and outcome

Maximise team efficiency

Our intuitive platform provides advanced communication and collaboration tools to boost staff productivity, while coaching and training tools help patient care teams excel during patient interactions. Automate tedious tasks and streamline workflows, allowing your staff to focus on what really matters–delivering exceptional patient care.

Screenshot of Dialpad's predictive Ai CSAT feature

Optimise care delivery

Gain valuable insights to drive efficient, sustainable care that delivers superior patient experiences. Analyse performance across your healthcare organsation to identify areas for improvement and develop targeted strategies for better care delivery and patient satisfaction.

Screenshot of Dialpad Ai Meetings video conference feature

Protect and secure
patient data

At Dialpad, we take your patients’ privacy seriously. That’s why we’ve implemented industry-leading security measures to protect and secure their data. With our enterprise-level encryption and customisable data retention policies, you can rest easy knowing that your patients' information is safe and secure.


Designed for secure, connected healthcare experiences.

All-in-one app

Streamline your healthcare conversations with a single app for all internal and patient communications.

Intelligent routing

Use customisable IVR and smart routing with keyword detection to quickly connect patients to the right staff members.

Mobile patient care

Provide on-the-go-care from anywhere with our mobile-friendly tools.

Ai Recap

Never miss a detail with an accurate, Ai-curated synopsis and next steps after every call or meeting

Real-time coaching

Improve agent performance and patient satisfaction with real-time coaching and Ai Agent Assist.

Real-time assist

Maximise agent performance with triggered pop-ups that offer guided workflows, best practices, and speaking points.

Patient CSAT

Collect feedback on every patient interaction and measure success in real-time with Ai-powered CSAT.

Sentiment analysis

Leverage Ai to quickly detect negative sentiment or distress and proactively address patient needs.

Digital self-service

Empower patients with digital self-service options for appointment scheduling and other needs.


Conduct smooth and uninterrupted virtual consultations with staff and patients using reliable, HD video conferencing.


Integrate with productivity apps, CRM, and other systems of record to streamline workflows.

Reporting and analytics

Gain actionable insights into healthcare agent performance and operational efficiency.

See why healthcare teams love Dialpad

Teleconsultation between a patient and a healthcare professional

“I use Dialpad Ai extensively to look at live calls. The transcript just makes it easy for me to look up and answer questions for the agent on the call.”

A healthcare professional

“If someone forgot something, they can look back and see the conversation. If there’s a tense conversation or someone makes a complaint about somebody, we can review it to see what happened.”

A healthcare professional talking

“When Dialpad Ai detects a distressed tone from a patient when they call, the call goes to a specialist or counsellor who will be better equipped to help the patient."


Redefine the standard of patient care with Dialpad

Empower your staff to provide exceptional patient experiences every time with secure, Ai-powered tools.