A Virtual Call Center for Your Support Team

So your agents can work from anywhere, on any device.

Set up a new call center in ten minutes. Engage with customers using one platform.

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Why Virtual Call Center

Flexible, mobile, hassle-free setup and management.

Acquia

With Dialpad we can go right online, provision the user through the UI in literally seconds, and get their phone up and running the same day.

Kat Sweet
Director of IT, Acquia

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Percolate

We love how easy Dialpad is to deploy. All you need is a laptop or a smartphone.

Kyle Jackson
VP of IT, Percolate

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Deputy

Our previous system was unreliable and a poor experience for our staff. Dialpad is the complete opposite of that.

Keith Jones
Global Ops Manager, Deputy

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  • Grows with your team and business

    Hosted in the cloud, your call center can now scale quickly and effortlessly as your business grows and your team expands. No purchase of additional equipment or hardware needed.

  • Operates from anywhere

    Call center is no longer a location, but a customer service powerhouse that can operate from anywhere. Your support agents can resolve customer inquiries from the office or their living rooms.

  • Integrates with leading CRMs

    From Zendesk to ServiceNow to Salesforce Service Cloud to Kustomer, Dialpad integrates with various leading ticketing systems, CRMs, and collaboration hubs to streamline support agents' workflow.

Dialpad

Virtual Call Center Highlights

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Leverage contact center stats to gain meaningful insights on service level as well as agent performance metrics.

Take advantage of real-time coaching to reduce wait time and improve transfer rate.

Features that matter

  • Fast Deployment

    Set up your virtual contact center within minutes without purchasing hardware or getting additional IT assistance. As a cloud-based software, Dialpad works across your existing devices and allows you to manage your own contact center with ease and efficiency.

  • Omnichannel Capabilities

    Engage with your customers and resolve their inquiries using different channels to accommodate their preferences. Dialpad’s virtual contact center connects the best-in-breed phone system with your ticketing system or CRM to deliver an exceptional customer experience.

  • Smart Call Routing

    Based on availability and skill level, callers can be routed to the best possible support agent to resolve their inquiries. This not only helps to create a positive experience for the customers, but it will help to streamline the agents’ workflow and reduce churn rate as well.

  • Dashboard & Reporting

    From call volumes to hold queue metrics, real-time dashboards provide managers with key insights into agent activity and performance. This feature enables call center managers to provide better coaching and assistance for agents.