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SPARK Matrix named Dialpad CCaaS Leader

The 2021 SPARK Matrix is out, and Dialpad is named as a technology leader for Contact Center as a Service! Quadrant Knowledge Solutions look at customer impact and technology excellence, and Dialpad earned high points for each one, earning a place squarely in the Technology Leaders quadrant thanks to:

Technological innovations like Dialpad Ai that provides agents with real-time assistance
Robust contact center functionality
Fast setup and hassle-free deployment

Learn why Quadrant chose Dialpad as a technology leader in their report:


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Business phone

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Contact center

Offer seamless support with AI that takes notes, transcribes calls, and coaches agents in real-time.