How to bypass the AI pilot trap with Skill Mining

AI pilots stall when built on high-level guesswork. This Omdia report reveals how Dialpad Skill Mining audits raw transcripts to extract high-value intents and build a risk-free contact center automation roadmap. This is how you move your teams from boardroom theories to production-ready digital workers. 

Inside:  

• A 4-step framework to identify repeatable agent workflows.

• How to use Agent Studio for zero-code deployment.

• The testing protocol to validate agents before customer contact.