Findings from our latest collaborative report with Deloitte

Over the past decade, sales organizations relied heavily on email and social media to reach customers. But recent trends show a renewed focus on the telephone to provide a more personalized experience.

We partnered with Deloitte, surveying sales organizations to see how they viewed the phone in their organization. The report’s key findings include:

• Phone interactions drive productivity, efficiency, and sales.
• Sales leaders are seeking end-to-end sales engagement solutions.
• Voice Intelligence is playing a growing role in capturing the value of conversation.