Contact center analytics UI Hero

Call analytics

Want to see if you're missing calls and opportunities on the phone? Dialpad's unified communications platform gives you essentially a phone system with built-in analytics. Try it free with a trial! Signup takes just a few minutes and you'll be set up with a virtual number too.

Real-time metrics, real-time decisions. See what’s going on in your business with built-in dashboards that show you metrics like ongoing calls, average speed to answer, agent availability, and much more.

With a leaderboard that tracks call volume, moments, and sentiment, managers can easily pinpoint where agents or reps need help.

Robust, built-in call analytics with Dialpad

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General call analytics

From missed calls to abandoned calls, supervisors can get a clear overview of how the team is performing at all times, right inside Dialpad intuitive online dashboard.

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Heat maps

Beyond the dashboard, you can also see heatmaps that show call volume patterns and also average speed to answer. This way, your business managers can see which days of the week are busier than others and schedule your employees accordingly.

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Transcriptions en temps réel

Dialpad's proprietary Voice Intelligence (Vi) technology can transcribe calls—in real time—more accurately than Google. Not only that, it also sends a meeting recap email to conference call attendees, which includes a searchable transcript, action items, and more.

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IVR analytics

Customize your call routing and IVR menu options right in your online dashboard in minutes, and use Dialpad's analytics to see which menu options are being used by callers (and which aren't) to continually optimize your caller experience.

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Robust compliance measures

Not only does Dialpad have stringent security and compliance standards, it also has APIs to allow for automatic disabling of call recordings in addition to in-meeting controls. Hosts can mute participants, remove unwanted guests, admit online attendees through a virtual waiting room, and more. Dialpad is used by organizations in highly regulated industries like healthcare, real estate, and education.

Need better call analytics for your business?

Sign up for a free trial to see how easy it is to monitor performance, set up new users, and more using Dialpad!