Témoignages de clients

Code42 conçoit une pile technologique nomade

 

DIALPAD + CODE42

A global enterprise SaaS provider, Code42 helps more than 39,000 organizations protect their most important assets—their user data. Yet communications at Code42 formerly depended on traditional, on-premises infrastructure, inhibiting growth and requiring IT staff to resolve outages around the clock.

Built upon a landline infrastructure, Code42’s original enterprise phone system required ongoing maintenance from IT staff working 24/7. Teams had to manage desk phones, monitor for downtime, and stay on top of the latest vulnerabilities. “We no longer wanted to spend extensive time, energy, and resources on telephony,” explained Jerod Lindblom, Vice President of Information Technology. “Our goal was to move company-wide communications to the cloud.”

« Avec Dialpad, mon flux de travail reste le même, que je sois chez moi, au bureau ou en déplacement. »
Jerod Lindblom
|
vice-président du service informatique

UNE CULTURE D'ENTREPRISE CONNECTÉE

« Nous voulons que nos équipes puissent travailler depuis n'importe quel endroit », affirme le vice-président. La solution : Dialpad. Répondant parfaitement aux besoins des équipes de Code42, cette plateforme permet aux employés de facilement rester en contact avec leurs clients et leurs collègues, qu'ils soient en déplacement ou au bureau. Alors que Code42 poursuit son adoption de solutions pure-cloud, l'entreprise a également pu observer les avantages d'une telle intégration au sein de sa pile technologique nomade.

“Our demand generation team now tracks all activities, call logs, and notes right through Dialpad’s integration with Salesforce,” explained Lindblom:

salesforce integration with dialpad

In addition, the Dialpad native Google Workspace integration enables Code42’s anywhere workers to drill into shared events, docs, slides, sheets, and more while on the go.

Switching from desk phones to cloud communications has enabled Code42’s sales and service teams to build stronger customer relationships. For the fast-moving startup, the ability to access voice calls, video conferencing, and messaging from anywhere has also created a new culture of collaboration. By putting business numbers on any device, Code42’s IT team has empowered users across five global offices to work from anywhere.