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Senior Director, Product Management

Realistically, what can ChatGPT and generative AI actually do to help contact center teams? This article digs into the nuances.

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How will ChatGPT impact the contact center?

Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.

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NLP in customer service: How it’s used and where it’s going

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Tim Porter, Senior Director, Product Management

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

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Learn about conversational AI in contact centers in these blog posts by Tim Porter, Senior Director, Product Management at Dialpad.

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