Xero removes the Desk Phone with Dialpad’s solution

Dialpad’s Pure-Cloud Solution Enables Xero to Instantly Provision Offices and Connect Teams Across the Globe

SAN FRANCISCO, December 12, 2017 ‐ Dialpad today announced that Xero, a global small business platform, has completed the deployment of Dialpad’s pure-cloud business communications solution across its global offices and is now 100 percent desk phone free. Xero selected Dialpad to modernize the company’s telephony infrastructure and support its rapid growth and international expansion efforts, as one of the largest and fastest growing companies in Australasia.

Dialpad replaces outdated desk phones and on-premises PBX equipment with a modern software-only solution that enables fast growth companies like Xero to instantly spin up offices and connect international teams across any device with Voice, Messaging, Video, and Meetings. With its seamless integration with Google’s G Suite and Salesforce, Dialpad has also enabled Xero to modernize its IT Stack to ensure collaboration and productivity for employees no matter where they live or work.

Xero offers cloud-based accounting software for small businesses around the world, connecting accountants and bookkeepers with the numbers they need. Named by Forbes as the “Number 1 World’s Most Innovative Growth Company” in 2014 and 2015 and today has more than 1,800 employees in 20 offices around the world.

“As a company built in the cloud, using a single easy-to-use communications solution that connects mission critical tools is really the future of work,” said Andrew Jessett, General Manager of Internal IT at Xero. “It doesn’t make sense for companies to keep using legacy PBX systems that cost a fortune to install, maintain, and are massively underutilized by employees. Completely ripping out all of our systems and desk phones across 10 offices and deploying Dialpad has saved us nearly half a million dollars in costs already. This shows just how much smart IT decisions can impact a business’ bottom line today.”

Like most fast-growing, geographically dispersed companies, Xero inherited a real mix of underutilized on-premise PBX systems. They were struggling to control costs and manage multiple local vendors as it opened new offices. The company recognized that a software-first communications strategy was key to supporting its dispersed and mobile workforce, while cutting costs. After reviewing several options, Xero selected Dialpad as the solution that:

  • Could be deployed in seconds and provisioned from any location, eliminating months of waiting while new offices came online
  • Combined Voice, Messaging, Video, and Meetings, making communications easier and more seamless
  • Was integrated with G Suite and Salesforce, two other mission-critical tools that empower the company’s workers
  • Made administration simple, scalable, and secure for IT

“The benefits of Dialpad have also been obvious and striking beyond the hard infrastructure numbers,” added Jessett. “Dialpad has built an outstanding customer support organization that partnered with Xero’s IT team to implement our shared vision of bringing a seamless pure-cloud communications solution to every employee in 20 separate worldwide office locations.”

“Xero is a poster child for how agile, fast-growing companies can leverage a modern Anywhere IT Stack to empower its workers with the communication tools they need – anywhere, anytime, using any device – while dramatically cutting cost and simplifying administration,” said Vincent Paquet, Chief Product Officer at Dialpad. “It’s clearly time for all companies - both large and small - to cut the cord on legacy technology like Xero did and embrace the cloud.”

About Xero

Xero is beautiful, easy-to-use global online platform for small businesses and their advisors. The company has 1.2 million subscribers in more than 180 countries. Xero seamlessly integrates with more than 600 apps. It was ranked No. 1 by Forbes as the World's Most Innovative Growth Company for two years running, won Product of the Year at the British Accountancy Awards 2017 in the UK, and was rated by Canstar Blue as Australia’s best accounting software three consecutive years from 2015-2017.

About Dialpad

Dialpad is communications simplified for every business. Available on any device, anywhere, Dialpad includes voice, video, messaging and meetings; and is integrated with Microsoft Office 365 and Google's G Suite. Dialpad is also the only business communications system built on the Google Cloud Platform. Today, over 50,000 customers and more than 65 percent of the Fortune 500 have joined Dialpad's mission to kill the desk phone, including Uber, Motorola Solutions, Vivint Solar, Xero, Financial Times, Betterment, PagerDuty, Stripe, Quora, and others. Dialpad is funded by some of the world's best-recognized investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV (formerly Google Ventures), Section 32, Softbank and Work-Bench. To learn more about our mission to kill the desk phone, visit dialpad.com and follow @DialpadHQ on Twitter or like us on Facebook.