Témoignages de clients

See how Central Restaurant enhances the customer experience with Dialpad

Central Restaurant est une entreprise de distribution en gros, spécialisée dans la vente de matériel de restauration à travers les États-Unis. Basé à Indianapolis, Central Restaurant travaille actuellement à distance, les ventes et l'assistance étant pour le moment effectuées par téléphone.

Nat Norris, VP of Marketing and IT, has worked at Central Restaurant for 13 years, and he's constantly looking for ways to improve Central Restaurant’s infrastructure while identifying opportunities for future scalability.

Before Dialpad, Central Restaurant was experiencing poor call quality and dropped calls. They needed a more reliable solution to deliver better service to their customers.

Dialpad has helped Central Restaurant improve their customer experience with better call quality and a sophisticated, but easily customizable call center setup that routes customers to the right person—at the right time:

skills based routing in dialpad contact center
« La solution de centre d'appels est vraiment extraordinaire. C'est une amélioration considérable par rapport à celle que nous utilisions. »
Nat Norris
Nat Norris
|
Vice-président du marketing et du service informatique de Central Restaurant

Central Restaurant is also now able to better understand how the business is performing with call analytics, such as wait times and call volume and wait times, which allows them to fine-tune their call center set up and make decisions in real time:

heatmap showing call volumes in dialpad contact center
« Quand vous réunissez l'ensemble des analyses des centres d'appels, le résultat est incroyable. Nous commençons à remarquer des choses que nous ne voyions pas avant. »
Nat Norris
Nat Norris
|
Vice-président du marketing et du service informatique de Central Restaurant

Dialpad has helped Central Restaurant improve their customer experience with its reliable contact center solution, robust call center features, and detailed call analytics. Want to see how it works for yourself? Book a demo and we'll walk you through Dialpad can empower your contact center agents!