How to deal with high volume calls: A guide for businesses and contact centers

Callbacks should be a strategic part of your plan—don’t just offer a callback option because everyone else is doing it. The reason: You’re not reducing work for your agents, you’re just delaying it for later. Customers will still expect you to solve their issue, and the ideal scenario will always be to solve their problems more efficiently—not just postponing that work.

See how Camino Financial uses Dialpad to make it simple for their customer service leaders to manage and scale operations during periods of high call volume.