Customer callback
No one likes to wait on hold—so why make your customers wait? With Dialpad's customer callback feature, you can let your customers decide where and when to contact you. Book a product tour to see how it works!
Fully integrated CCaaS + UCaaS
Get customer callback software and a fully integrated CCaaS + UCaaS in the same omnichannel solution with Dialpad. Get phone calls, video meetings, messaging, and contact center features—all in one app. No more wasted time toggling between windows and tabs.
Call queue
if you have a ton of incoming calls, it's important they go to the right person with minimal wait time. Dialpad's call queue feature lets you incorporate callbacks to improve the customer experience and even set up VIP queues for high-value customers that you want to prioritize.
Flexible call routing
Dialpad's flexible call routing gives you plenty of options to handle different types of calls. Set up call routing options based on whatever criteria you want, like fixed order, longest idle time, skill level, and more. This can help reduce wait times and call abandonment rates, and create a better customer experience overall.
Call recording
Level up your training and onboarding, or just have a record of important customer conversations with call recordings. Activate call recording in Dialpad with just one click by hitting record from your call screen. You'll then have access to calls and their (real-time!) transcriptions. For security, Dialpad's APIs let you pause recording when sensitive information is being viewed or discussed—perfect for healthcare, education, and financial services.
See how Dialpad's customer callback feature works
Book a demo to see how you can provide a better experience for your callers. Or, take a self-guided interactive tour of the app on your own!
Integrations with your favorite tools
Dialpad integrates with a wide range of CRMs and other business software to streamline processes and improve agent productivity. Choose from popular CRM integrations like Salesforce, HubSpot, and Zoho CRM, or build custom integrations with its open API!
Live transcriptions
Taking notes during a meeting? It doesn't help you pay full attention to the conversation. Dialpad Ai gives you a built-in voice transcription tool. This way, managers can see running transcripts for all active calls in real time, keep an eye on potential problems, and jump in to help agents—before customers get super irate. (Dialpad can transcribe voicemails in real time too, just in case you're in back-to-back meetings all day and can't listen to your messages.)
Real-time agent assists
No agent can predict what a customer will ask 100% of the time. Luckily, Dialpad’s Real-Time Assist (RTA) cards can help. RTA cards are like flashcards that pop up on an agent's screen when a specific word or phrase is said. You set up the trigger words and phrases in advance. With the answer right in front of them, agents can breeze through difficult questions and provide a fantastic customer experience.
Does your customer experience strategy need a customer callback feature?
Book a product tour to see Dialpad's customer callback, call recording, call forwarding, and RTA cards features in action!