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Dialpad brings advanced Ai-powered calling, messaging, analytics, into Microsoft Teams—without the extra cost of a Microsoft Teams Phone license. With our refreshed embedded app, it’s now easier to meet your business's unique calling needs while offering more advanced communication features not available in Teams, including easier access to Departments, shared lines, channels,  and even fax, all inside a cleaner, more intuitive interface. Get the best of Dialpad’s real-time Ai features, like transcriptions and call summaries, right where your team works.

The best routes to the PSTN

Dialpad is the first to offer an alternative to Direct Routing that does not require Microsoft’s $8 Teams Phone license or  extra apps.. Mix and match routing options to build a flexible, cost-effective business communications hub:

• Direct Routing: Leverage the native Teams dialer to make and receive calls anywhere—with all the power of Dialpad, in one app.

• License-Free Routing (GA): Call and SMS/MMS  using your Dialpad number directly inside Teams, no additional apps or Microsoft licenses needed.

Key features:

• Make and receive calls: Search  synced Dialpad and Microsoft contacts, make and receive calls, and dial external numbers—all without leaving Teams.

• SMS & MMS: Send and receive text messages and images  using your existing business phone number.

• Industry-leading AI: access real-time transcriptions, automatic note-taking, sentiment analysis, AI coaching, and automatic call summaries—all powered by Dialpad Ai.

• AI- powered analytics: Get end-to-end call metrics, live dashboards, and actionable insights  for every call inside Teams.

• Contact center capabilities: Combine Dialpad for Teams alongside your Dialpad agent console to unlockadvanced CCaaS features like inbound and outbound calling, omnichannel interactions, live coaching, and more.

• Simple onboarding and management: Dialpad’s professional services make setup quick an deasy, so your team can start  calling right away.

• Any device, anywhere: Use Dialpad for Teams on desktop, web, mobile, or tablet—wherever your team needs to work.

Benefits

• Transparent,easy pricing: Enjoy unlimited HD calling and SMS/MMS for Teams users on a Dialpad Pro or Enterprise plans, with the flexibility to mix and match routing types across your organization. 

• Simplified licensing and minutes:
  Save on the total  ownership cost with license-free routing options, unlimited calling plans, and zero usage fees for both inbound and outbound calls.

• Global PSTN coverage: Reach more customers with Dialpad’s PSTN connectivity in 49 countries, and PSTN access to 70+ countries, backed by  a 100% uptime SLA for enterprise plans.

• Native business integrations: connect  over 70  native business apps from  the Dialpad App Marketplace, or build custom workflows using  Dialpad’s open APIs to unify teams and key business applications.
  

To get started with License-Free Routing or Direct routing integrations please contact your account manager or contact sales after hitting Get it now in this listing.

System Requirements:

• Available for Dialpad Pro & Enterprise level subscriptions

• Available for desktop, web, and mobile applications

• Get help in the Dialpad Help Center