Business communications
Voice, meetings, and messaging—all in one workspace.
Compare Plans | Standard | Pro | Enterprise | |
BUSINESS PHONE SYSTEM | ||||
2 | Unlimited calling | ✓ | ✓ | ✓ |
1 | Internet fax (add-on) | ✓ | ✓ | ✓ |
High-definition (HD) voice | ✓ | ✓ | ✓ | |
Business phone numbers (per user) | 1 local number | 1 local number | 1 local number | |
Additional numbers (individuals) | — | Local or international | Local or international | |
Multi-level auto attendant | ✓ | ✓ | ✓ | |
Visual voicemail | ✓ | ✓ | ✓ | |
Extensions | — | — | ✓ | |
1 | Toll-free number support | ✓ | ✓ | ✓ |
Departments / ring groups | 3 max | 25 max | Unlimited | |
Hold queues | — | ✓ | ✓ | |
Custom call routing | ✓ | ✓ | ✓ | |
Call forwarding to other devices | ✓ | ✓ | ✓ | |
Three-way calling | ✓ | ✓ | ✓ | |
Exec-assistant pairings | ✓ | ✓ | ✓ | |
Call recording | ✓ | ✓ | ✓ | |
Automatic spam call detection | ✓ | ✓ | ✓ | |
Number porting | Local & toll-free | Local & toll-free | Local & toll-free | |
Number forwarding | ✓ | ✓ | ✓ | |
Switch calls between devices | ✓ | ✓ | ✓ | |
Contact syncing | ✓ | ✓ | ✓ | |
Set personal working hours | ✓ | ✓ | ✓ | |
Seat minimums | 1 | 3 | 100 | |
Office maximums* | 1 | 10 | Unlimited | |
MESSAGING | ||||
SMS, MMS, and group messaging | ✓ | ✓ | ✓ | |
Internal and external message to SMS | ✓ | ✓ | ✓ | |
1 | International SMS | — | ✓ | ✓ |
Audio chat rooms | ✓ | ✓ | ✓ | |
Topic-based team messaging | ✓ | ✓ | ✓ | |
File sharing | ✓ | ✓ | ✓ | |
Search files and messages | ✓ | ✓ | ✓ | |
Message data retention policy | ✓ | ✓ | ✓ | |
Message data export | ✓ | ✓ | ✓ | |
MEETINGS | ||||
Unlimited meetings | ✓ | ✓ | ✓ | |
Number of participants | 10 | 10 | 10 | |
Max meeting duration | 5 hours per meeting | 5 hours per meeting | 5 hours per meeting | |
High-definition (HD) video & audio | ✓ | ✓ | ✓ | |
Desktop and mobile screen sharing | ✓ | ✓ | ✓ | |
Personal meeting ID | ✓ | ✓ | ✓ | |
Join by desktop and mobile browser with no downloads | ✓ | ✓ | ✓ | |
Join by telephone dial-in (US & Canada only) | ✓ | ✓ | ✓ | |
Desktop & mobile apps | ✓ | ✓ | ✓ | |
Unlimited audio recordings | ✓ | ✓ | ✓ | |
In-meeting chat | ✓ | ✓ | ✓ | |
Waiting room | ✓ | ✓ | ✓ | |
Whiteboarding with Miro integration | ✓ | ✓ | ✓ | |
Schedule meetings from your Google Workspace or Microsoft 365 calendar | ✓ | ✓ | ✓ | |
Virtual backgrounds | ✓ | ✓ | ✓ | |
BUILT-IN Ai & ANALYTICS | ||||
Real-time call transcriptions | ✓ | ✓ | ✓ | |
Automated post-call summaries | ✓ | ✓ | ✓ | |
Voicemail transcription | ✓ | ✓ | ✓ | |
Live speech coaching | ✓ | ✓ | ✓ | |
Real-time analytics & reporting | ✓ | ✓ | ✓ | |
Quality-of-service reports | — | — | — | |
INTEGRATED APPS AND APIS | ||||
Google Workspace | ✓ | ✓ | ✓ | |
Salesforce (Sales & Service Cloud) | — | ✓ | ✓ | |
Open APIs & webhooks | — | ✓ | ✓ | |
SSO (Okta, Azure & OneLogin) | — | — | ✓ | |
Microsoft Teams | — | ✓ | ✓ | |
Hubspot | — | ✓ | ✓ | |
ServiceNow | — | ✓ | ✓ | |
Zapier | — | ✓ | ✓ | |
Zendesk | — | ✓ | ✓ | |
Slack | — | ✓ | ✓ | |
SECURITY | ||||
User management | ✓ | ✓ | ✓ | |
Admin portal | ✓ | ✓ | ✓ | |
Single sign-on | ✓ | ✓ | ✓ | |
HIPAA/BAA compliance | ✓ | ✓ | ✓ | |
Locked meeting rooms | ✓ | ✓ | ✓ | |
SUPPORT | ||||
Knowledge base | ✓ | ✓ | ✓ | |
Community forum | ✓ | ✓ | ✓ | |
Live support | 24/5 | 24/7 | 24/7 | |
Web-based support (multilingual) | ✓ | ✓ | ✓ | |
Chat-based support (multilingual) | ✓ | ✓ | ✓ | |
Phone support | — | ✓ | ✓ | |
Priority routing | — | — | ✓ | |
Dedicated account manager | — | Call for details | ✓ | |
Dedicated support number | — | — | ✓ | |
Professional installation services | Call for details | Call for details | Call for details | |
Service Level Agreement (SLA) | — | — | ✓ |
1 | Only available in the United States and Canada. |
2 | Unlimited inbound and outbound calls within your country, the US and Canada. For other locations please see our international rates. |
Try Dialpad free for 14 days
See why thousands of companies big and small stay connected with Dialpad.