Dialpad Shortlisted for 2021 SaaS Awards

International Software Awards Program Announces Finalists

SAN FRANCISCO — 27 July 2021 — Dialpad Inc., the industry leader in AI-powered communication and collaboration, is a finalist in the 2021 SaaS Awards Program in the category “Best SaaS Product for Communication, Collaboration or Conferencing.” Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, APAC, EMEA and UK.

Dialpad was selected for its unique approach to equipping customers with truly unified communications, or TruCaaS, and leveraging AI to get the most out of every conversation. The Dialpad platform delivers talk, messaging, meeting, and support capabilities in one beautiful app with a single view into every interaction. With proprietary Voice Intelligence at the platform’s core, Dialpad customers benefit from real-time transcriptions, live agent coaching, sentiment analysis, and more.

“Just as SaaS technologies have been vital in pivoting organizational functions to respond to global crises, they will be essential as we look forward to returning to normal levels of productivity,” said James Williams, head of operations for the SaaS Awards. “We’ve seen remarkably innovative solutions across all conceivable areas of industry, and it’s increasingly difficult for our team to identify the entrants that can’t make it past this shortlist stage. The shortlisted candidates announced today, however, have made it through that first round and they represent truly innovative thinkers in the SaaS industry, whether they’re freshly-funded disruptors or established names like Dialpad.”

“It is an honor to make the SaaS Awards shortlist, which recognizes our team’s excellence and innovation,” said Craig Walker, CEO and founder, Dialpad. “The growth and success Dialpad has experienced over the past year is due to the hard work and dedication of our team. They’ve poured everything into building the best possible communications platform for our customers, and we’re grateful to be recognized for the reliable, scalable and unified technology we’ve built.”

Final SaaS Awards winners will be announced on Tuesday, August 31. Hundreds of organizations entered, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East. To view the full shortlist, please visit: https://www.cloud-awards.com/2021-software-awards-shortlist/.

Last year, entry fees donated from shortlisted entrants to the ‘Communication, Collaboration and Conferencing’ category raised $3,555 for the WHO’s COVID-19 Response Fund.

About Dialpad

Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. More than 73,000 of the world’s most innovative businesses use Dialpad to allow every user to be more productive. Customers include Domo, Motorola Solutions, Netflix, T-Mobile, Twitter, Stripe, Splunk, Uber and WeWork. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Visit www.dialpad.com for more information and to request a demo.

About the SaaS Awards

The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognizing excellence and innovation in software solutions. Categories range from Best Enterprise-Level SaaS to Best UX or UI Design in a SaaS Product.