Dialpad is getting even smarter with Google Cloud Vertex AI

Over the coming year, Dialpad’s partnership with Google Cloud Vertex AI will help power new AI features across contact center and sales conversations.

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Powering next-gen AI features

Screenshot of Dialpad Ai transcribing a phone call in real time

New generative AI capabilities

The partnership harnesses the power of Google Cloud’s generative AI to bring you deeper, smarter insights across your team and customer conversations.

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Enhanced customer insights

Google Cloud Vertex AI adds an additional layer of depth to Dialpad’s platform, providing sales reps and support agents with more context-dependent customer insights in real-time.

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Democratized AI

AI solutions should be fast, frictionless, and simple for every user. This partnership delivers powerful, pre-built AI models that can be deployed quickly throughout any size organization.

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AI RECAP

Instant call summaries

Say goodbye to manual note-taking. AI Recap automatically generates accurate conversation summaries—including action items and call purposes—ensuring no critical tasks are left behind and saving you more time to focus on high-value activities.

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Screenshot of Dialpads QA scorecards feature

AI SCORECARDS | COMING SOON

Smarter training. Better customer experiences.

AI Scorecards automatically evaluates agent performance during customer calls on behalf of managers and provides personalized, data-driven insights to help agents identify opportunities for improvement.

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AI PLAYBOOKS | COMING SOON

Easy script adherence

AI Playbooks provides sellers and customer service reps with real-time, context-sensitive questions to help solve critical issues during customer calls. Dialpad AI automatically tracks adherence to the playbook, generating a scorecard grade for managers and supervisors to review.

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More Dialpad AI features teams love

AI CSAT

Automatically collect AI-powered CSAT scores on every call. Empower supervisors, agents, and sellers to take action with real-time customer intelligence.

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Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

AI Assist

Help agents and sellers navigate customer calls more effectively by surfacing relevant notes and scripts whenever “trigger” words come up in conversation.

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