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Thursday January 23rd 2025

Transform your contact center: Ai Strategies for Happier Agents & Customers

Discover how Ai can transform your contact center: reducing wait times, boosting efficiency, supporting agents and–above all–delivering an exceptional customer experience.

Online

Transform your contact center: Ai strategies for happier agents & customers

Discover how Ai is transforming contact centers to create happier agents and customers. Join us in discovering emerging generative Ai use cases, hybrid workforce strategies, and insights from over 345 professionals to enhance efficiency and customer satisfaction.


Date & Time

Thursday, January 23, 2025 @ 9:00am PT

Agenda

Transform your contact center: Ai strategies for happier agents & customers

In this session,  you’ll learn:

  • The role of AI in contact centers and emerging use cases for Gen AI

  • How to make your contact center more efficient and your agents happier 

  • Strategies for supporting hybrid contact centers and driving cloud growth 

Duration

30-45 mins

Location

Online

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