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Stay in control as you scale
Growth should make businesses stronger. Too often, it just makes things messy.
More offices. More licenses. More random tools. More silos where good info goes to die and decision-making hits a wall. The real challenge isn’t just adding shiny new features—it’s keeping your eyes on the data and staying in the driver’s seat while things blow up (in a good way).
That’s what July’s launch is about: updates built to help you outrun the chaos—everything you need to scale your business without the extra friction.
See issues before they become problems
The faster you spot a hiccup, the faster you can fix it. July’s update delivers real-time visibility tools so you can monitor performance as it happens—not days later.
Track your voicemails live
Generate live insights for voicemail tracking, assignments, and system updates directly inside your BI reporting workflows.
Why it matters: Your team gets instant eyes on voicemail activity, meaning you can spot trends and jump on customer replies without waiting around for end-of-day reports.
Monitor today’s call volumes as they happen
The Forecasts tab now maps out actual call volumes for the current day live. A fresh indicator and time marker make it easy to see how your actual demand stacks up against your forecast throughout the day.
Why it matters: Workforce managers can spot unexpected spikes and pivot before service levels take a hit.
Get pinged until agents are back on track
Admin alerts just got a major glow-up. Instead of going silent after one notification, you can now set up recurring adherence alerts to ping your team at set intervals until things are fixed.
Why it matters: Supervisors can stay on top of adherence issues until they’re actually resolved, keeping team accountability high.
Follow the money (aka your credits)
The new Credits Analytics experience brings heavy-duty filtering, grouping, and exporting to your usage data. Now you can see exactly how credits are being spent across services, regional offices, and departments.
Why it matters: Your billing team gets clarity on spending patterns without building custom spreadsheets.
Get way more flexible with your credits page
The Credits & Usage page is completely redesigned to give you wallet-specific balances, real-time tracking, transaction-level breakdowns, and deep-dive billing views.
Why it matters: No more billing confusion. You can instantly see where credits are going, make sense of usage, and easily square away spending.
Centralize everyday workflows
Customer conversations are goldmines for context, but only if that data actually goes somewhere. July’s updates expand the Dialpad ecosystem with new integrations to keep your data moving seamlessly.
Streamline patient care with AthenaHealth
Pull AthenaHealth insights straight into Dialpad to surface patient details automatically and handle routine tasks like scheduling and prescription refills.
Why it matters: Healthcare teams get the full patient backstory right inside their calling workspace, meaning they can stop toggling between a dozen open tabs and focus entirely on the patient.
Build your own setup with custom Professional Services integrations
Dialpad Professional Services is constantly adding new Marketplace integrations to support your unique workflows and business systems.
Why it matters: You can bring Dialpad’s AI power into more corners of your business without draining your own engineering resources.
Reduce administrative headaches
As your business grows, keeping track of resources shouldn't feel like a full-time chore. July brings new tools to help you manage everything across multiple offices and locations—effortlessly.
Move licenses between offices automatically
License Pools automatically share open seats across offices using the same currency, pulling back and reallocating unused capacity on the fly.
Why it matters: You maximize the licenses you actually paid for and stop wasting seats, all while cutting out the usual IT administrative busywork.
Pool your credit balance company-wide
Company-Level Credit Pooling lets individual offices pull from one shared corporate balance, while still keeping office-specific reporting totally clean.
Why it matters: No more stranded credits sitting in regional wallets. Your finance team can optimize spending across the entire org.
Keep your conversation experience seamless
The best tech is the kind you don't have to rethink every time you open it. July’s updates make shifts between calling, meetings, and integrations feel completely natural.
Bring your favorite tools right into your browser
The updated CTI experience looks and feels just like the main Dialpad app, complete with familiar controls and a clean layout.
Why it matters: Agents can move between different app environments without missing a beat, keeping their energy focused entirely on the customer.
Run multi-screen presentations side by side
Share multiple screens at the same time and use built-in drawing tools to talk through ideas live.
Why it matters: Distributed teams can collaborate together without the clunky "okay, I'm going to stop sharing now" dance.
Hand off slide controls without the usual pause
Presenters can now pass slide control to someone else in the meeting without stopping or restarting the screen share.
Why it matters: Your presentations move smoothly with zero friction or clunky interruptions during the handoff.
Power up dual-screen meeting rooms
If you're running Neat hardware, you can now split your meeting view—putting video participants on one screen and shared content on the other.
Why it matters: Hybrid teams enjoy a much more immersive, boardroom-style experience while capturing the most value from their hardware.
Scale without the clutter
The companies that win at scaling aren’t the ones hoarding apps. They’re the ones that keep things clean, clear, and efficient as they grow.
Every new location, workflow, and customer touchpoint is a massive win—but it also brings new challenges. July’s updates help you stay two steps ahead with crystal-clear visibility, effortless admin controls, and smoother tools.
Scaling should feel like a win, not a bottleneck.
Visit the Dialpad Help Center or reach out to your account team for a walkthrough of July’s product updates.