NovelVox brings Oracle Health (Cerner) data and workflows closer to the conversation, helping healthcare teams deliver faster, more personalized patient service. Paired with Dialpad, NovelVox creates a more connected experience by surfacing the right patient context at the right time, reducing desktop clutter, and giving agents a unified workspace for handling patient-facing interactions. That means less time searching across systems and more time resolving scheduling, billing, and service requests with confidence. NovelVox’s public platform story also highlights embedded call controls, screen pop, omnichannel support, and workflow automation, making the overall experience feel modern, responsive, and easy to scale. For customers, the benefit is simple: better patient experiences, more efficient teams, and smoother coordination between communications and clinical systems. For technical buyers, the integration story is strengthened by healthcare-ready connectivity patterns such as FHIR and HL7 that support secure, real-time workflow orchestration.

Key Features

• Cerner-connected agent experience designed to deliver faster, more personalized patient service
• Dialpad-compatible contact-center positioning on NovelVox public pages
• Screen pop and contextual patient information at the start of an interaction
• Unified desktop that keeps communications and care-support workflows in one place
• Embedded telephony controls and click-to-dial for smoother agent handling
• Automated activity logging and wrap-up support to reduce after-call effort
• Omnichannel engagement across voice and digital service channels
• Workflow support for scheduling, billing, and patient-service coordination
• Healthcare-ready connectivity patterns including FHIR and HL7 support