Your IT team should be doing more than managing lost passwords. With OneLogin’s single sign-on (SSO) integration with Dialpad, IT teams never have to worry about users managing multiple passwords or usernames—everything is synced to their OneLogin account. Users simply log into OneLogin and select Dialpad from their app panel to log in and start placing calls.

Key Features:

User Provisioning (SCIM)

  • Automatically provision (or de-provision) OneLogin users with Dialpad licenses
  • One central platform for user creation
  • Automatic syncs when creating users in real-time
  • Assign users to specific offices or area codes

Name change? Email update? Dialpad and OneLogin sync automatically to keep user information up to date.

Whether it's creating new users, updating emails or phone numbers, or cleaning up some ghost accounts, Dialpad's integration with OneLogin makes enterprise deployments faster, easier, and automatic.

  • Onboard and offboard employees from one central platform
  • Decrease the total cost of ownership for your business tools
  • Ensure secure sign-on and access is controlled from top-down

Secure Sign-On (SAML)

  • Allow users to sign into Dialpad via OneLogin (available on desktop and mobile)

How to setup

Setting Up API Keys

  • Have your Company Admin navigate to Admin Settings > My Company > Authentication > API Keys
  • Select Add a Key and generate a new API key for OneLogin

Configure OneLogin

Before following the steps below, you will want to ensure you have:

  • Dialpad Community Admin (Super Admin) access
  • OneLogin Administrative Portal Access
  • Dialpad Enterprise Plan
  • Available licenses

On the OneLogin administrative portal, Navigate to app listing > Search for Dialpad > Add the Dialpad App > Click into the app to configure


Before you move on to the configuration tab, you will want to open the SAML settings on the Dialpad Admin page in another browser tab.

Next, on the Configuration Settings tab:

Application Details

API Connection

  • Add in the API key we generated earlier and select Enable


Next, click into the SSO settings tab while keeping the Dialpad SAML page open in another tab:

  • Copy and paste the "SP SSO URL" from the Dialpad SAML settings page in the "SAML 2.0 Endpoint" on the OneLogin SAML Settings
  • Select the "Issuer URL" and paste it in "IdP Entity ID" on the Dialpad SAML settings page
  • Select the "X.509 Certificate" from OneLogin SCIM settings and paste it in "Certificate" on the Dialpad SAML Settings page
Dialpad Tip:

Leave the default parameters untouched on the Parameters tab.

Now that SAML has been set up, go to the Provisioning tab and check "Enable Provisioning" to set up SCIM and click save.


Requiring Admin approval for creating, deleting, and updating would require each change to be approved again.

Creating and Deleting Dialpad Users

Once OneLogin is configured for SCIM, new users can be provisioned on Dialpad by creating them in the OneLogin portal.

Navigate to the Users tab > Select New User > Create the new user and click Save


Next, navigate to Applications > Add the Dialpad Application login > Update any relevant details and hit Save.


OneLogin syncs are in real time so your new user should be created in a few seconds.

Additional info

The Benefits of Single Sign-On (SSO)

Single sign-on is more than just managing passwords—it’s about mitigating risk and ensuring security. With the bundle of apps out there requesting unique usernames and passwords, it’s no wonder why so many companies struggle with identity management and data breach scares.

After all, without the right single sign-on platform, employees are left to their own devices (and the passwords that belong to those). Things like beefing up weak passwords with special characters or rotating passwords after a specific timeframe are lost in the shuffle of simply getting user’s access to the tools they need.